HomeTeam Pest Defense

Category: Pest control service in Charlotte, North Carolina

Address: 5005 W W.T.Harris Blvd Suite F, Charlotte, NC 28269, USA

Phone: +17045099525

Opening hours

Sunday: Closed

Monday: 8AM–6PM

Tuesday: 8AM–6PM

Wednesday: 8AM–6PM

Thursday: 8AM–6PM

Friday: 8AM–6PM

Saturday: Closed

Reviews

Azer Cokljat

Sep 29, 2022

Great company. Excellent service all the time. Overall outstanding job.

Wilfredo Santos

Sep 22, 2022

Good first service call so far.

Marlene Victorine

Sep 21, 2022

Absolutely no regard for the safety of my dogs. Left the gate wide open when leaving immediately after being asked by my daughter to please double check that the fence gate was closed. Took twenty minutes running through the neighborhood with the assistance of several neighbors to catch my dogs. The little one came within inches of being run over by a car. Will never use this service again.

j t

Sep 19, 2022

I am waiting on this company for over four months to reply back to my complaint of unsatisfactory service. They maintenance my new homes termite service, pest control and mosquito. This is my second season of mosquitos and the first with this company. Not to mention the worst. I never had as many mosquitos, nats, spiders, and more. They seem to have made the problems or much worse. I called three times and they came out three times to "fix the problem". After the third time they stop the service and responding to my calls, but continued billing my card. They finally returned a call they say, but I never received it. I emailed, called demanding to cancel my service after over $200 of payments. They refused to refund my monies, and I stated I was not happy with the service. Now after 4 months of calling, sending emails, them still continuing to bill my card, multiple managers and employees communication with no responses. I finally received a call after threatening to report my card for fraud from Britney who is now the "manager" of 1.5 months, and does not listen to the customer at all. This company is very unprofessional, high turnover rate for employees, nonresponsive, and not customer service oriented at all. They replied on here but still NO REPLY!!

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Questions & Answers

Other than pest control, what other services do you provide?

HomeTeam Pest Defense | Oct 4, 2019
HomeTeam Pest Defense | Oct 4, 2019

Other than pest control on common household pests, we offer subterranean termite control (Sentricon® termite colony elimination system, both install and monitor), and termite wood and soil treatment). We also offer flea and tick control, mosquito control, and fire ants control. Check your local branch’s page for more information.

What does your pest control service consist of?

HomeTeam Pest Defense | Oct 4, 2019
HomeTeam Pest Defense | Oct 4, 2019

We begin with our 6-Point Advantage Service carried out by experienced technicians. Each of our company’s technicians carries the goal and responsibility to ensure you are completely satisfied. Our pest management services are 100% guaranteed, every time. If you have concerns with pests in your house between regular services, we will inspect and re-service your house, free of charge.

What is the 6-point advantage service?

HomeTeam Pest Defense | Oct 4, 2019
HomeTeam Pest Defense | Oct 4, 2019

The 6-point advantage service focuses on six essential points in pest control, which allows HomeTeam to deliver a uniform and consistent service and this includes: 1. Inspecting the exterior of your home to identify potential pest problems 2. Removing cobwebs and wasps nests within reach 3. Injecting the Taexx® built-in pest control system (if installed), or providing conventional pest control applications 4. Treating all pest entry points such as windows and doors 5. Applying pest control materials around the outside perimeter of your home 6. Providing a detailed service report and preventative tips

Does the Taexx system control termites?

HomeTeam Pest Defense | Oct 4, 2019
HomeTeam Pest Defense | Oct 4, 2019

No, it is not a deterrent for termites. However, we offer other products and services that will guard against termites including our termite baiting system and termite pretreatments of wood and soil. Please visit our website to learn more about our termite control.

How much does your service cost?

HomeTeam Pest Defense | Oct 4, 2019
HomeTeam Pest Defense | Oct 4, 2019

Rates for service vary based on many factors like region of the country, square footage, zip code, the type of pests we would be battling, etc. You can request a free quote on our website.

How do I pay for service?

HomeTeam Pest Defense | Oct 4, 2019
HomeTeam Pest Defense | Oct 4, 2019

HomeTeam Pest Defense provides several ways to pay. We accept major credit cards and checks. Plus, we can set up auto-pay for you so you don't even have to think about it. Just ask your branch for an ACH form and we can automatically deduct payment from your bank account or charge your credit card. You choose.

What happens when I first request service?

HomeTeam Pest Defense | Oct 4, 2019
HomeTeam Pest Defense | Oct 4, 2019

We will schedule an appointment that is convenient to you. Our technician will start with an inspection of your home to identify potential problem areas. The initial visit includes thorough interior and exterior treatments.

Do you guys offer mosquito treatments?

Todd Huffstetler | Oct 4, 2019
HomeTeam Pest Defense | Oct 4, 2019

We sure do! You can check our branch's website for more information https://pestdefense.com/charlotte/; or call your local branch today to get a quote.

I need to speak with someone to schedule an appt for ANT infestation

Ethel Shobe | Oct 4, 2018
Chase Tucker | Oct 4, 2018

I used them for an Ant problem and it worked great!

So I called to pay a past due amount which the tech only came to my house one time now I have 3 more charges where they said he came to my house there's no paperwork showing he came and I'm a disabled veteran so I'm always at home. Foolishness

Williams | Oct 4, 2018
Robert Ren | Oct 4, 2018

They have always called before coming out, rang the doorbell when they were here to do the treatment and always left an invoice. You sure you are using the same pest control company.

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