Williams Tire

Rhonda Venning-Vernon

If I could rate them a 0, I would for this experience. This was not my first rodeo. It was the customer service after the fact. I purchased a couple of tires from the Nex Exchange Charleston, Williams Tire is the go to for service. Long story short, out of town stopped to put air in tire discovered a nail, actually 2 screws. Called the 800 number, was sent to the nearest tire company per the claims department. Arrived to the place, the tire was replaced, had to come out of pocket for the service almost $100.😡 Of course, the replacement tire cost double what I originally paid for it. A few hours later got a call from the other tire company. The claim wasn’t settled and now I’m responsible to come out of pocket for the difference. Needless to say, now it’s my problem. William’s offers me a refund for the protection plan. No apologies! Because it’s my fault I was out of town and had to get my tire replaced. I could have went and purchased a cheaper tire from Sam’s, Walmart, NTB , or any place cheaper than where I was sent. If I was told from the beginning that the protection plan wasn’t valid, I would not be in this situation. If you’re a veteran and want to purchased tires from NEX, just know that you will encounter Williams Tire. If you purchased protection plan, its only good locally. A lesson learned, I will no longer purchased tires from NEX Charleston. No problem! Fool me once and the 2nd time is on me. Williams Tires thank you for your service. It’s obvious, I’m very disappointment.😏

will henry

Came in for a simple oil change and was told it would be done by 5. After waiting in the lobby an hour and a half, the person behind the counter informed me they couldn’t do anything until the morning. Don’t waste your time here.

OT daG

Good service.

Jose Alcazar

Been a customer for years… but this last time I went in was probably the worst experience I’ve had. Took my truck in to get breaks done had me waiting till about 1 pm before they told me it was gonna be a 6hr job I thought I had an appointment but one of there employees told mee that the guy that made my appointment didn’t write anything down so I pretty walked in as a walk in and wasted my day. Went back 2 days later cause I had rescheduled the appointment came in before they appointment at 7:45 am they took my right away… around 10 am when I walked outside to see what left I see that they only removed the tires and I see the technician that working on my vehicle walking around. At around 3pm I asked em how much longer cause it had more time then what they told me one of the guys in front flipped out on me and say “ I told you it was gonna be 6hr you should have dropped it off”