Baskin-Robbins

Anna Jones

Waited a good 5-7 minutes before even being acknowledged. Seems like the staff is poorly trained, or just not following safe standards. Had to ask person making our ice cream treat to change his gloves (he put them on before he even took our order and was touching his head set, the POS screen/surroundings and even his face while taking our order. He didn’t bother to wash his hands between changing his gloves, nor did he wash them prior to putting them on in the first place. There was also a bottle of cleaning spray on the counter near/where food is being stored/prepared (that was set down by another employee, while our food was being made) and nobody made an effort to move it, even the woman who looked to be the manager, who was not attentive to anyone but herself, bothered to move it the entire time our food was being made and she was near it or right in front of it numerous times. The Employee who helped us (Johnny) was very kind and professional, he seemed very young and did state he had only been working there for around one month, so I’m assuming that would be why he was not aware of proper use/wearing of gloves and food safety rules/regulations, I think he just needs more training, and also training - most definitely for the other team members AND management. Restaurant could’ve been cleaner/tidier, was not put together very nicely, everything seemed kind of in a disarray/messy, which in turn makes it look like it’s not very clean - and that’s for the restaurant, as a whole- from behind the line/counter to the lobby. All of the employees had dirty/stained shirts. Just needs some cleaning up.

Lyndsey A. Hix

They never, ever have the flavor of the month. Today they didn’t even have chocolate. None of the interesting flavors listed online are available. The ice cream containers looked gross - honestly glad I didn’t order anything because it was very disheveled and unsanitary looking.

Kashdoll Shy

gave us the wrong cone and no napkins

Peggy Hopkins

Went through the drive through and while the staff was nice the ice cream was not. It tagged stale. When I got home and looked at the napkins they gave me it looked like blood smears on them! If I figure out how to post a picture I will!