Budget Car Rental

Gina Cress

I'm glad I had a backup plan! When we arrived to pick up our rental, they informed us it had not been returned the day before as scheduled. They did attempt to make a call and see if they could locate it. But we were not going to jump in a rental that had not been inspected or cleaned for a week. All though, I do not completely blame the service person, however, if you know the rental isn't there to get ready for the next customer, you could give a heads up is all I'm saying. It's just a little unorganized and truly unprofessional when people are expecting - needing- their rental.

Billy Calloway

Mark provides exceptional customer service.

Ruben (MrRuben)

Made my reservation more than 2 weeks ago, and with less than 24 hours before the trip, some lady from this store called me and tell me that they don't have any cars available. WHY DO YOU WAIT 24 HOURS TO LET CUSTOMER KNOW ABOUT THE ISSUE? .. she know I don't have a car for the trip and the only thing she could do, she gave me a number for me to resolve the issue, WHY DO YOU WORK THERE LADY? .. this company doesn't care, they never tried to even help me, they were like "we can issue a refund" ... at this point I NEED THE CAR I RESERVE AND PRE_PAID FOR!!!! ... budget you have the worst customer experience. please people AVOID THEM!!!!! ... they are only going to destroy your family vacation

Lexus

Terrible in person customer service. Over charged for no reason at all. I was told I couldn’t call this place(where I got the car) for any billing relations. Called the 1800 number who couldn’t even figure out why I was over charged. Finally was issued a refund after waiting hours in queue. Gas tank was a slight notch before full and I was charged $45 for not being completely on full. Please save your time unless you were desperate like me!