Ronald McDonald House Charities of Charleston

Jaime May

This is my first time staying with a RMH. They provided me with a room with a bathroom and though both are small, there's a ceiling fan, lights, a TV, and again, my own bathroom! I received a wonderful gift bag the day after check in and there's a few computers and even a pinball machine (free to use) upstairs, a wonderful playground for children and they provide breakfasts and dinners. The staff was very friendly and answered any questions I had and Gardy is so sweet and a nice extra to the house! My only complaint is the lack of parking, the city should have accommodated this, but I read in another response to a review they are working on building a new place and I hope they are allowed a parking lot for their guests! Thank you for getting me in on a days notice to stay close to my son during his treatment!

J. Cro.

We didn’t actually stay, but we’ve been to 3 or 4 RMH as my daughter has multiple out of state doctors and this was the worst one we’ve dealt with. I wish they would have told us that the rooms are so small, I guess we were just spoiled with the small, but comfortable rooms at the other places because we were shocked when they told us they assigned us the “biggest room” that had 2 small twin beds in it with barely enough room to walk between them. My husband is 6’2” and we are a family of 4, there was absolutely no way we could sleep there without people on the floor. They have no cots either, which all the other houses had. You’d think with the small rooms, cots would be something available. Then all the rules! Yes, it’s a place for sick children, but does that mean sick children don’t like to play or laugh or be happy?? I mean, it’s a place for CHILDREN and they’re being treated like “be seen, not heard”. It was very discouraging. We ended going to Walmart to buy sleeping bags and realized we’d end up spending more getting all that than if we rented a hotel room with adequate space. I do appreciate RMH and they’ve been an amazing organization to help us when we needed it, but this one should have been designed better and the staff needs retraining to be considerate, sympathetic and empathetic.

Jesse the Light bearer

What the world should be, people helping people

Travers Myers

This is my families second time having to stay at RMH because my 1 yr old daughter is a liver transplant patient and the desk lady is absolutely horrible. Her attitude is the worst and she does not know how to speak or treat people. I’ve had a run in with her that the director called me personally about and apologized figured that would be the end of confrontation with this lady however we had to come back a second time and this time I intentionally stayed at the hospital from 830 until about 1030-11 at night so my other 2kids (2yrs of age and 5yrs of age) aren’t a distraction to anyone we have been here less than a week and probably only stayed here this time about 4 nights and I come in to a letter saying my kids refusal to wear a mask (never had this convo with intone bc we go straight to our room upon entry and leave out early morning) is going to result in a final warning and will get us kicked off the premises, when I brought the packet to the lady and asked her what it’s about she didn’t want to talk to me about it and said the letter says what it is about and any questions take it up with kp I calmly told her this letter is a misrepresentation of our stay here and that I always have a mask on. ( my 2 year old won’t keep his on bc it falls off his face and my 5 year old goes straight to our room when we get here and leaves directly out in the morning with me) she says well you can say that (in disbelief) honestly this lady does not need to representation for this establishment because she places a stain on what’s supposed to be a great non profit organization. This rate is solely based on this lady and her attitude/ treatment of my family.