City of Columbia, SC Water Department

Category: Water utility company

Address: 3000 Harden St, Columbia, SC 29203, USA

Phone: +18035453300

Opening hours

Sunday: Closed

Monday: 8:30AM–5PM

Tuesday: 8:30AM–5PM

Wednesday: 8:30AM–5PM

Thursday: 8:30AM–5PM

Friday: 8:30AM–5PM

Saturday: Closed

Reviews

Jessica 268

Oct 2, 2022

I spoke to Dawn. After our water was out due to a storm they turned the water pressure up so high that we can't use water at all in our home. Dawn told me that it wasn't an emergency and to call back Monday. We can't even use our toilets. When I complained she hung up on me. Absolutely appalling that they refuse to fix our issue in a timely manner.

Jordan

Oct 1, 2022

Our neighborhood suffered a water main issue. Can’t call to report it on weekends. Non existent service.

Amber Moore

Oct 1, 2022

Constant dirty water even for people who replaced all of their plumbing. It's shameful we can't have clean water and scary. Fix the problem and replace our plumbing from the city of columbia.

Jen Keschinger

Sep 29, 2022

website needs updating always a problem

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Questions & Answers

Most people end up in jail for robbery, yet Columbia water company remains free . . Why ???

Clyde Larkins | Oct 3, 2018
V hoskins | Oct 2, 2021

Exactly put in a new meter caused my mom repairs she recently done to be undone they said when problem fixed they would credit bill im thinking on a regular bill it was 50 %of a 5000 bill

Why isn’t the chain of command listed to file a complaint bc the customer service supervisor I have talked to 200 times doesn’t understand how much water they are charging me for. My house would be floating if I was using 35,000 gal of water a month

Skip Werts | Oct 2, 2020
Dana Hopkins | Oct 2, 2021

My bill has ballooned from 25 to 35 dollars since 2007 with same scenerios and since the new meters have been installed i have a bill close to 4500 and in the process of contacting to RAIN department for help they are in the process of assisting me due to my income to qualify for help, now this

Is there a deposit you have to pay to have your water turned on?

Schahauna Garcia | Oct 3, 2018
Nekol Cannon | Oct 3, 2019

Yes

Water repairs location?

Lynette Me | Oct 3, 2018
Dan Prince | Oct 3, 2019

Dan Prince: I live at 4010 Live oak Street Columbia S. C. 29205 My water is Clemson Orange and I would like to know what is going on. 1:28 P M 08-10-2019

I asked for the Columbia Water and Sewage Dept (customercare) for help in repairing their old water lines to get better water pressure since last September 2021. Must we plan on a permit to strike in front of the Water Dept & WIS news here ? Help!

Randy Edwards | Aug 3, 2022
RHONDA GLADDEN | Aug 3, 2022

I would suggest writing your city council notifying them of the current situation you face being that you have Exhausted all Means by reaching out to the city of Columbia customer service and there was no help no I will suggest this as your 2nd option outside of news 19

Does everyone on the street that I live on pay for the water drain or just me?

Jacqueline Miles | Jul 4, 2022
Kandi Staub | Aug 3, 2022

It all depends on where you live because I just paid mine this morning and I live in rosewood

Realized that my water facet was leaking. I am in the process of having it repaired. Can my bill be adjusted.

Sharon Buddin OKeefe | Oct 2, 2021
Justin Fields | Oct 2, 2021

Yes you need to contact customer service and if it isn't a issue on your side of home you can possibly be compensated.

Is there an emergency phone number? My next door neighbor has water spouting in his front yard and it is forming pools that are both in his yard and running into our yard. He has been calling since yesterday and no one is answering.

Debbie McDaniel | Oct 2, 2021
Wanda Lake | Oct 2, 2021

That is the responsibility of the City of Columbia public works building,2910 Colonial dr... An yes they have someone on call generally.... hope this helps

Will yah be open on president day in city of columbia water bill office

Edna Evon Lawson | Oct 2, 2020
Kimberly Wingard | Oct 2, 2020

No they will be closed

Was the water turned off in the Autumn Woods subdivision, or Raintree subdivision this morning in Irmo?? I have no water

Lorraine Hoffman | Oct 3, 2018
Adrienne Davis | Oct 3, 2018

There was a main break in Kingston Plantation around the corner on Friday afternoon. Noone said anything about it. Our water is still cloudy, and it's Sunday night. I'm in Autumn Woods

Do u need the lease to get the water turned on...

bernice smalls | Oct 3, 2017
L | Oct 3, 2017

As Tonya says, yes. A copy of lease is required, or verifiable statement from landlord/manager. Deposit may be required.

Read More

Are the new water meters that were put suppose to detect a leak other than just detect how much your water bill will be?

Jacqueline Miles | Jul 4, 2022
Child of God's Kingdom | Sep 25, 2022

it is not accurate at first until they get your second bill in the system with the new meter it will be higher that first month

what are the necessary steps to change name on account

Ron DeGenaro | Jul 4, 2022
Byron Jasper | Aug 3, 2022

Go see them in person at Harden Street and Sligh Ave. Don't waste your time calling them.

I have been requesting since March 2021, my water meter checked because i cannot turn on 2 taps at the same time in my new home that I purchased and nothing is done. What will happen if I refuse to pay?

Juanita Carwin | Oct 2, 2021
Anthony Stewart | Oct 2, 2021

Well if you don't pay they can possibly disconnect your service. And I'm pretty sure that's what they'll do. You may need to make a trip to the office to get an immediate result. But in my opinion that sounds more like a plumbing issue versus a problem with your water meter. The meter is only responsible for releasing water into the home and keeping track of usage.

The price of your water and sewer for those who live in the Westin Woods Blythewood is legalized robbery. Bills in this development are 40-50 percent higher than what people pay 3 miles away. 80-100/month for 2 people is theft. 300 in the summer!!

Bill Anderson | Oct 2, 2021
Sparda Aireth | Oct 2, 2021

What is your per unit cost?

How is it possible that my water bill is exactly the same several times during the year?

Linda Oliver | Oct 2, 2020
Maria Ragin | Oct 2, 2020

It depends on your water usage

What do I do if a stranger has opened a new account and used my address as their billing address instead of the address they opened an account for? I absolutely will not pay their water bills for them.

Phrynne Childs | Oct 3, 2019
Doug Fisher | Oct 2, 2020

Go downtown to the utility office. Make sure you bring along a tax bill. If you had water service - and bills - before this other account, bring some of those to show you already were a customer.

I left a past balance in 2017 and will need Columbia water for my new place, will the city bill my past due balance or will I have to pay in full before getting service again

Dawn Zeigler | Oct 3, 2019
eddie couthen | Oct 3, 2019

You must pay off last balance to open up another account or u can put in a spouse name and you only will have to pay is the connect fee

How do I create a city of Columbia water account? It keeps asking me for my account number off my bill but I don’t have a bill yet..

gian ortega | Oct 3, 2019
Nodericka Grooms | Oct 3, 2019

Www.columbiasc.gov

what is the grace period for late payments

Pauline Johnson | Oct 3, 2019
racquel king | Oct 3, 2019

I do apologize. I am not in customer service. You may have to give them a call for an answer to that question...sorry I couldn't be of much help

What day do they read the water meters

ronnie Kennedy | Oct 3, 2019
Rogerio Riley | Oct 3, 2019

Every 28 days look at your last bill it will give you the information..

How often do you have to pay the fire fee & hydrant fee?

JoAnn Pulse | Oct 3, 2019
K H | Oct 3, 2019

Every month.

Does the deposit have to be paid by money order ?

Nikkia Newton | Oct 3, 2018
Nicky Mcnuer | Oct 3, 2018

there is no deposit. $45 application fee that can be billed

My water bill is on a draft usually comes out on 13th it has not posted at the bank is my account marked paid .

Louise Taylor | Oct 3, 2018
Matthew Felio | Oct 3, 2018

That is a great question, I have had multiple issues with then on different levels, resolution and such vary, but #1 not always timely..

The more water use The more sewage you pay

Yvonne Boyd | Oct 3, 2018
Cris B (Taste Poetic) | Oct 3, 2018

Yes, that's true. Because the sewage company processes of all of the water that comes from your home so that it doesn't affect the environment in a negative way

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