Holiday Inn Express New Albany, an IHG Hotel

Peter Robershaw

The room was clean and the hotel was comfortable! What was really great about this is the staff! From the front desk to housekeeping, everyone was very polite and pleasant! Thank yall for the good stay!

JAF11286491

I have traveled quite a bit with both work and pleasure with IHG being my main hotel chain and this is the first negative review I have left. Here is the list of things to be cautious about when booking this hotel. Hair was all over the shower on check in, the pool was green, the bed was made with the sheet on TOP of the comforter, and there was a LOT of outside noise the whole night with doors constantly slamming. Rooms were severely outdated and the other couple we were traveling with had bugs in their room. I have been a Platinum member since 2008 and loved this chain...may be time to change hotel chains. On a good note, the staff was very nice.

Betharoni

First impressions are meaningful and with that I should have turned around and gotten right back in my car. Upon arrival the guest clerk was sitting on a bench outside the front door smoking a cigarette. Check in was OK and I went up to my room I noticed as I made my way to the room how dirty the property was. The floors were nasty and scattered debris in the hallways. When I got to my room and opened the door I barely took a few steps into the room until I noticed the unmade bed. I had been given a room that had not been cleaned. I turned right around and went back to the front desk to request a clean room. This time guest clerk went ahead and checked to make sure the room I was being given had been cleaned. I had no issue with the actual room. it was in fact very clean once I received the correct room but I must say it was the only thing that was clean at this property. I also want to comment on the breakfast situation. I stayed two nights the first day there was a breakfast attendant on site and the availability of breakfast items included a good selection. On the second day there was no breakfast attendant on site and practically all of the options were unavailable including the pancake machine which was not operational. Overall a very disappointing stay for this well-known national brand you should be embarrassed to have this property associated with your brand.

Dan Tracy

Arrival experience could have been better. When I asked if we could have a third floor room it was as if I was inconveniencing the receptionist. She was totally unprofessional in her attire. Our room had a stink bug infestation that needs addressing. The opening that the air conditioner unit sits in is not sealed. The window sill had not been cleaned of dead stink bugs. We eliminated at least four bugs every day. The sink drain had no stopper, the shower head had poor water pressure. The toilet paper holder is unreachable when you "need" it. At breakfast, the staff ware friendly and helpful, as well as overworked. One person should not have to man the breakfast area on a busy sunday morning. Management did not plan well, as the pancake machine was out with more than an hour to go before 10 AM, there were no muffins, no plates, etc. I can't recommend this hotel.