Karp Volvo

harvey green

Deeply dishonest. Did not stick to the timelines we agreed. Didn’t complete the recall work or alloys, just the unnecessary servicing. Go somewhere else don’t waste your time / money here.

Harvey Green

Crooks. That’s the only thing I can say. Stay away. They will just lie about the work they will do but not do it, meanwhile doing unnecessary work and charging you for it.

Luis Ramos de Negroni

We’re a Volvo family. I drive a Volvo, my mother-in-law drives a Volvo, my sister-in-law drives a Volvo, my niece drives a Volvo; all of them either newly purchased or handed down through the family. Needless to say, we love our Swedish cars. And with this love, it’s important for me to do everything I can to keep my ( older model ) Volvo in top condition. One of the ways I do this is to consistently visit Karp Volvo and their Service Department. The team here ( especially Advisors Sean and Mike! ) are the best - professional, friendly, transparent, and ready to answer any questions/concerns you might have about getting your vehicle back on the road. I’ve had to bring in my car for service a few times over the past year and have not been disappointed; they’re really good at keeping you updated on the entire repair process, from beginning to end, and will reach out through phone, text or email to keep you informed on all levels. I’m always impressed by that level of service. In short, what Karp Volvo provides is piece of mind. And that type of security is what I want for my beloved Volvo. Give them a ring and see for yourself!

H Green

Not the outcome they committed to. Short version. Brought in my White Volvo V60 for a recall and to have the seat and alloys fixed and was assured of a timeline that slipped from 24 hours to a week. I ended up with none of these things performed and the only work they did was an unnecessary oil change they charged me $160 for... I would advise customers to be very clear on the work that needs to be done and the timeline it will be performed in. Outcome: The seat is more loose than previously and I am concerned to drive this car. Long version. I brought the car in for 3 items. A recall, to fix a moving seat and fix scratched alloys. Once entering they immediately tried to sell me a 40,000 servicing thought the car was not due this servicing for another 7,000 miles and had undergone a major servicing within the last year. I eventually settled for a $160 oil change in the hope they would work on the car. They assured me they could do the recall, fix the seat, do the alloys within 24 hours, once I arrived at the shop this slipped to 96 hours, with no offer of a courtesy car. As a one car household this is very inconvenient. We called them Friday afternoon for an update, Karp Volvo told us they would be unable to return the car until the end of the following week and they would not be able to provide a courtesy car for the period. We have now gone from 24 hours to an entire week. We asked if they could return the car as we needed it and I picked it up Saturday morning. The alloys had not been sent off on Thursday morning as they had promised (this was most disappointing and they tried to blame my wife for this, she had not spoken to them on Thursday and had not told them to not send off the alloys) the seat had not been fixed (and now feels more loose, but they may be psychological) and the recall had not been fixed (the raison-d'etre for the entire trip). The only thing they had done was the $160 oil change we didn't really need... My feedback for the dealership would be: - Do not commit to timelines you cannot keep. - When you assure the customer you will send off the alloys that day and the customer turns up 2 days later and you haven't sent them be honest you have failed the customer and don't try to blame the recall or unrelated jobs. - Don't make arbitrary decisions around timelines without consulting the customer. - When the job goes from 24 hours to a week at least offer a courtesy car. - Stop upselling customers extra paid services they don't need when performing recalls, be honest. I would not use Karp Volvo again, a very expensive oil change and I am not confident the drivers seat is safe.