Franklin Driver Services Center

Category: Driver's license office

Address: 3830 Carothers Pkwy, Franklin, TN 37067, USA

Phone: +16157905515

Opening hours

Sunday: Closed

Monday: 8:30AM–5PM

Tuesday: 8:30AM–5PM

Wednesday: 8:30AM–5PM

Thursday: 8:30AM–5PM

Friday: 8:30AM–5PM

Saturday: Closed

Reviews

drottle

Oct 3, 2022

Old guy at the door goes out of his way to make your day as bad as his

Jennifer Holaday

Sep 28, 2022

We had our daughter scheduled for a road test last week. Due to some unforseen circumstances we were not able to keep that appointment. Knowing it took 6 weeks to get her on the schedule the first time we asked what our options were so she wouldn't have to wait another 6 weeks. We were told to come in on Wednesday and get in line early in the morning. We confirmed which day. She said "Not this Wednesday, not tomorrow (we were there on Tuesday) but next week." We repeated back and confirmed the day we could return and she said yes. My husband and daughter got in line at 6:30 this morning. They just came out and told them at 8:15 that road tests are next Wednesday. We were told incorrectly. In addition, I tried calling up to the DMV last week to confirm this day only to be sent to voice mail system. I called the state customer service line DMV only to be told that she had no idea what I was talking about. We checked every DMV within a two hour radius and she still has to wait at least a month to get on the schedule. The worst part is, there is no one to complain to, no one to remedy the situation and no one to even confirm anything. She has missed school because we were given incorrect information by a woman at the Franklin DMV. How incredibly frustrating and disappointing.

hub gun

Sep 17, 2022

Please avoid at all costs. Staff is slow and rude. If you don’t have a ticket to see the counter, don’t bother waiting around past 4. After about 4:15, the work day stops for everyone on staff. It’s crowded, noisy, and very unpleasant. Please go to any other DMV. Please make the drive and go ANYWHERE else. If you have to go to this one, take the whole work day off because you need to. I walked in at about 3:30 without a ticket, and the staff encouraged me to stay and wait with my name on the list. As time went on, I asked if I should just go and come back another time, but they were insistent that I would probably be seen. At 5, I was asked to leave. More than fair to assume I was angry. There is so customer service here. That’s the government for you.

CW

Sep 16, 2022

I wanted to leave a review and 4 stars because the lady at the front door that greeted us was nice and patient with us. As well as the lady that helped me with my driver license, she said her name is Dedra. Unfortunately I can’t leave a 5 star review because next to me was a young humble young lady that did not speak English and the woman that helped her with a name tag Hol Combe was so mean and unprofessional with her. I offered to help and walk next to the young lady that felt humiliated and was holding back her tears from the bad treatment she was getting. I myself saw how mad Hol Combe was that this young lady did not speak English. It isn’t what you say but how you say it. The tone and looks Hol Combe was giving weren’t ok either. I understand in this country you have to speak English but if there’s someone that isn’t there YET be kind, be welcoming, be PATIENT! If you work in a job were you will need to help everyone you need to have costumers skills and NOT BE RUDE. The numbers were from 1 to 10 honestly nowadays everyone can say 1 to 10 in Spanish so it isn’t a matter of who can speak what but the treatment you get. This isn’t free! We pay and your job gets you payed thanks to us, the customers! When the young lady left I ran behind her and she was outside in tears feeling humiliated and said she never in her life met someone that treated her that way. Please be kind we are all learning from one another. God bless.

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Questions & Answers

when and how do i get a star on my drivers license

edgar sadler | Oct 3, 2019
Dale Houston | Oct 2, 2020

https://www.dmv.org/drivers-license/real-id This tells you all the documentation you need. You have to go into a Full Service DMV office to get it.

What is needed for proof of indentification.

Marlaine Lucchesi | Oct 3, 2019
Margaret Hodge | Oct 2, 2020

What is needed for proof of indentificatipn

Can I get the Real ID Drivers license at this location?

David Thayer | Oct 2, 2020
Rosa A. Cabrera | Oct 2, 2020

Yes, that correct!

I moved to TN from VA; what is required for a TN drivers license?

Daniel Wagner | Oct 2, 2020
Rosa A. Cabrera | Oct 2, 2020

First Open the bank account in here, but you need two evidence the address and your Passport.

For PROOF of social security number, can you accept a TAX return cover (1st sheet)?

White Dove | Sep 18, 2022
jessenia sigala | Sep 25, 2022

Yes you can as long as it's current

Can I have a sticker on my car with student driving. Is it allowed in Nashville?

Pooja Chaturvedi | Oct 2, 2020
SCOTT GARRISON | Oct 2, 2020

Yes

I paid online for a replacement license.Can I pick it up at this location?

Rodger Castleberry | Oct 3, 2018
James Mabry | Oct 3, 2018

What is the fee to renew Tennessee drivers license?

Can we order new license plates on line?

Truth Transparency | Sep 2, 2022
Ervin Youngblood | Sep 2, 2022

Yes

Can I also register my vehicle at this location

Anna Stephens | Mar 6, 2022
Ervin Youngblood | Mar 6, 2022

No, that would be at the administrative complex. 1320 West Main St Franklin, TN 36064

How do I get a replacement driver lisence

Sandra Pratt | Dec 6, 2021
Ervin Youngblood | Dec 6, 2021

As long as your license was valid before you loss it, go there and speak with a clerk, they'll have you in and out in no time. Be sure and smile for pic

Do I have to set up an appointment when I go get my permit.

First Bite | Oct 2, 2021
raminak love | Oct 2, 2021

It's always better to call them first just to be on the safe side. You never know when they change their policies. Good Luck.

Can I schedule road skill test even after my temporary learner permit expires

Tejaswini Teju | Oct 2, 2021
Sainath Patil | Oct 2, 2021

I really doubt. If your learner's permit expired then you have to take the knowledge test again. If you are already driving well then take the road skills test immediately after the knowledge test. So, you don't need to wait for the road skills test. Hope that helps.

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How do I get a drivers license

Steven Klugman | Oct 2, 2020
Vinnie Smith | Oct 2, 2020

Show up at a Driver Services center with the documents listed on their web site: https://www.tn.gov/content/tn/safety/driver-services.html#documents

HI, I'm 25 years old and don't know how to drive. By what i have read I understand that I need a learning permit. Is that correct? If it is, I would like to know how to get one and what are the requirements?

Denise Berlioz flores | Oct 2, 2020
Angelena Locke | Oct 2, 2020

You do need your permit. You will have to take a written driving test first. I would go and get the book and study first

Can I go on-line and make an appointment at this location? Can't find that option on this location's web site....

Mitch Foley | Oct 2, 2020
Mitch Foley | Oct 2, 2020

ok - thank you...... yep just trying to get this Real ID done and was hoping to make an appt... thanks for your feedback

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Can I get a Real ID at this location if I am a resident of Davidson County?

Michelle Lindsey | Oct 2, 2020
Albert T. Spaw MD | Oct 2, 2020

Yes, I did. Get there early.

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What do I have to do to get an appointment to update my drivers liense How can I

Bunny Dilworth | Oct 2, 2020
Albert T. Spaw MD | Oct 2, 2020

Just arrive at opening hour.

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Just an FYI Tennessee real ID is not compliant with the enhanced identification Tennessee real ID is NOT valid identification for traveling outside of the United

Troy Cole-Staley | Oct 2, 2020
Dale Houston | Oct 2, 2020

REAL ID and Enhanced Drivers License are two separate things. REAL ID is not intended for going out of the country.

Is it open on Veterans day

Bob Schmidt | Oct 2, 2020
Rosa A. Cabrera | Oct 2, 2020

No IT's close!

Do you provide wifi while waiting?

George and Tiffney Askew | Oct 2, 2020
Lisa Windland | Oct 2, 2020

no public wifi

Can I get my address changed here?

Lynette Sesler | Oct 3, 2019
Elad Binshtein | Oct 3, 2019

Yes

Where do I have to drive when taking the road test

Brittany Alvarado | Oct 3, 2019
Daniel | Oct 3, 2019

About 15 miles right or left from facility, I think right side easier

I am new to TN and have Iowa plates. How do I register my car for TN

Christine Parris | Oct 3, 2019
mandar ranade | Oct 3, 2019

You might want to visit County clerk office for that. https://www.tn.gov/revenue/title-and-registration.html

I renewed my drivers license at a Kiosk and it would not let me put my apartment number in. It only has the address of the building. I have not received my drivers license. I'm afraid it's never going to be delivered. What do I do?

W. R. | Oct 3, 2019
Matthew Green-Hill | Oct 3, 2019

Contact the dmv directly

I just bought a car here in Franklin, TN. Where do I go to register my car and get my license plate?

Cynthia Bryant | Oct 3, 2019
Michael Cockrell | Oct 3, 2019

Car tags and registration would be Williamson county clerk office (provided you live in Williamson county). This place is strictly for drivers licenses and IDs.

I renewed my license, they put the expiration date the same day that I renewed it, not on my birthday, does that matter?

Debbie Skinner | Oct 3, 2019
Shilo Turri | Oct 3, 2019

I would call and ask about it to be sure.

Can I get ID in here?

Manatsawee Insawang | Oct 3, 2019
Kaye Bain | Oct 3, 2019

Not sure i think its only renewals and test u can get id at antioch

I have an indiana driver license, if i move here do i have to take a test to get a tn license

Delos Maxwell | Oct 3, 2019
Caitlin Jo Ramsey | Oct 3, 2019

If you have a current license from another state, you won't need to take a test. I moved from IL, brought my license, passport, utility bill and W2 each showing my TN address and that was enough. They kept my IL license and issued a TN license. The fee was $28.00.

I need to have a new picture taken for my drivers licenses renewal. Do I need an appointment for this.

Kathy Lambert | Oct 3, 2019
Caitlin Jo Ramsey | Oct 3, 2019

I went in for a new TN license , including a photo, and didn't need an appointment.

Just moved to Rutherford County but work in Williamson County. The question is can I register my vehicle and get my drivers license in Williamson County? It would be more accommodating if I can do this close to where I work.

Michael Clemons | Oct 3, 2018
Teresa Holmes | Oct 3, 2018

You can get your driver's license in any county but your tags have to be obtained in the county in which you reside.

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