Ashley

George Galterio

We live in Bermuda and had built a home in Georgia. Went with Ashley since they are the Largest. Huge mistake. Being the largest means 1 thing. Customer service is not going to be a priority. Although the folks at the Newnan store were great, that’s where the positive review ends. They seem to cater to the needs of their warehouse and not the customer. We moved in to our home on the 11th of August and slept on the floor until our furniture was delivered. There is definitely a disconnect between the store and dispatch. We ordered and paid for approximately $40,000 worth of furniture in June and only 3 pieces were not in stock. By the time we moved in we needed 4 separate deliveries the last of which was the 1st week of September. All during the delays, I called customer service and they were absolutely no help. Promises made by your stores are ignored by customer service and your delivery team. This was absolutely the worst experience I have ever had and will never purchase from them again. I’ve given other reviews on email requests but this is truly last I want to discuss this. Purchasing a home is stressful enough with out be given the amount of aggravation we had to endure from your company. After looking at the responses from your customer service department to other negative reviews, it seems your company doesn’t get it. Doing something for a customer after a negative experience with you should be automatic. An apology and stating please email us back if there’s anything else you could help us with is very shallow. Now to add to the level of disappointment with this company, we paid for the protection plan. We just figured if we were going to spend 6000 on a sectional we should cover it. The reclining portion of the sectional broke. We called on Monday and was given a technician arrival date of 9/30/22. We were also informed that we would rec a call with arrival time 24 to 48 hours prior to the 30th. When I called today the recording says “We see you have a technician appointment scheduled for 10/7. How is it possible that this company has stayed in business with this terrible customer service for so long.

Brent Hollers

Garrett was fantastic and the people were very nice. They saved us money by letting us know when a sale was coming up and found the best option for us on a mattress as well. Highly recommend!

CS Robbins

We purchased a table and 6 bar stools from Ashley. The sales person Quan was great at explaining how we needed the protection plan and how that it would cover any accidental issues. The chairs with the table arrived broken. He said to put a claim in with ProtectAll. The protection plan company then said they would not cover the claim. I hope everyone reads this who intends on purchasing a protection plan from Ashley, that no matter what they promise, pass on the protection plan. They truly are worthless. I have used them with other companies, and I even sold them at one point in my life. These particular ones are worthless. Save yourself the $149.00

Lisa Smith

Emily helped us determine which mattress worked best for both of us. She was knowledgeable about the differences between the different models and brands. She was patient and not pushy.