DARCARS Orange Park Chrysler Dodge Jeep Ram

Shirley Young

I went to get a digastric done on my air conditioner. I was quoted $190. For the price. 2 hours later I was billed $147. They charged me for some kind of fluid, towels a a disposable fee. I am 78 yrs old and I live just my social Security. My daughter called to try to find out why I was charged so much and got the run around. They said it would cost me over $600. Beyond what my ins pays. Don't go there, all they want is money. Customer's mean nothing

James Garner

Update 9/30/22 I had to call the Service Department to verify that the newest replacement part had arrived after 2+ weeks. Told earliest they can get to my vehicle is 10/6/22. This is the most poorly managed Dealership / Service Department I have ever seen. I will never utilize any DarCars based dealership again and highly suggest that if you have any other options do not buy a vehicle or allow they to attempt to service your car as they are nothing short of a train wreck. ------ Update 9/12/22 back to 1 star ( 0 if I could) My vehicle has now been in the service department four times. 1st time for two days for them to diagnose the problem for the original error code, got vehicle back and had to wait 5-7 days for the part. 2nd time for two more days while they replaced the defective cable that was supposed to be the cause of the error. Was told everything was good that there were no more issues/codes. Had the vehicle back less the 3 hours before the error message about Uconnect started again. 3rd time for one day for them to diagnose the vehicle again, now it was showing a new error code for a radio module but still related to the Uconnect. Part was supposed to arrive the next day but I had to depart the next morning and was out of town for two weeks. 4th time (today9/12/22) again one day for them install the module. Had not received any update by 3pm so drove back to the dealership to get a update as couldn’t reach service advisor via phone and apparently no one else in the service department can answer simple vehicle status questions. Once I arrived the advisor informed me that the vehicle had another issue with a different cable, this time between the radio/uconnect/gps/cellular antenna. They wanted to keep my vehicle another 4-5 days until the parts arrived, this is what they consider good customer service. I asked to speak with the Service/Shop supervisor so they could explain why none of these issues had been present or diagnosed during prior visits. They refused to speak with me and sent the advisor back to try explaining that they only diagnosed the specific error codes displayed before. This does nothing to explain why those codes only appeared after a technician dismantled my vehicle to replace a part indicated by a previous error code /diagnostic attempt. IE… the technician is shorting out and/or breaking parts in the process of attempting to fix something else. I told them I wanted my vehicle put back together and returned until the part arrived vs driving the loaner vehicle in case I need to go outta town for work again. Was told I’d have yo wait about 90 minutes for them to put my vehicle back together. Decided it was best to depart and return vs sit and wait and just end up more frustrated. Returned about 15 minutes prior to when the vehicle was due to be ready with the intent on speaking to the Dealership’s General Manager in regards to the issues listed above about the service/shop failing to fully diagnose whatever problem this vehicle is having plus the supervisor’s refusal to communicate with me face-to-face upon request. Only to find out that the General Manager is “out” and won’t return until Saturday. This dealership has to be one of the most dysfunctional operations I had the displeasure of dealing with outside my service advisor. You have Department Supervisors refusing to communicate with customers (like it is beneath them to do so), a General Manager who isn’t even going to be present in the building for at least five days. So basically no one in Authority available or willing to address customer issues, questions or complaints.

David Caldwell

I liked the salesman didn't try to pressure me for a sale and communication has been great with the general manager.

T.L. Tolbert

Keith was very professional and knowledgeable. I got the vehicle I wanted with no problem. Go and see him for your next vehicle purchase.