U-Haul Moving & Storage of Oak Hill

anthony paulino

My truck got sideswiped while it was parked on the side of the road and it broke the glass in the mirror..I understand paying for it but they charged me almost 800$ for a side mirror..these ppl r wild

Letitia Nicolas

Don't go here. We had a storage upstairs and the elevator broke and us still broke. They didn't want ro accommodate us by allowing us more time. My husband and I nearly broke our backs trying to get our belongings down the stairs. They had the audacity to say elevators are not in the lease agreement. What in the world. Please consider before renting upstairs. I'm considering more legal options due to the disrespectful of elevators not included in lease. Tricky tactics oh yeah they transferred the calls to avoid the complaints of the elevators being down wow.

Bettie Theroux

The customer service is non existent. Further, when I rented a 10' Cargo van, I let the representative know I would be paying cash upon my return and not to use my credit card. She said "no problem ". That meaning, no problem for them; not me. They charged my card for $92.72 and took my cash. The total trip cost me $67.00. which was the cash that I paid. Because No One will EVER answer the phone, I had to drive 30 minutes back over there to be told by a new employee that my money would be returned in a few days. sic (after they had made some interest in the market.) So, essentially, I have been temporarily burgled. Don't rent from them unless you are only going to use your card. Also, the truck was in need of a new transmission. I didn't think I was going to get up the bridge. The cab reeked of cigarettes and the dolly I rented was not fastened in the van so It slammed into the front of the cab when I had to brake. Go somewhere else or pay your friend to use their truck...

Kaleah Johnson

I would not recommend this place to anyone. They put me in the wrong unit on their behalf and want me to pay a monthly total that I did not agree on. Called for assistance and he was very rude telling me to move out if I don’t like the price.