La Quinta Inn & Suites by Wyndham Mansfield TX

Rede Alexander

There wasn’t anything majorly wrong with the hotel, just a lot of little things and a few larger things. First of all the pool was closed for “repairs”, and judging by past reviews it seems to have been closed for a long time. My bed was very uncomfortable and so were the pillows. The free breakfast was kind of terrible although the lady managing the breakfast was very nice. The waffle batter was too runny, and the waffles tasted pretty bad. There were not very accessible outlets near the bed and the shower had what looked like mold in it

Verified Hotel Guest

Positive: Check out was easy. Negative: How there are signs everywhere that say no smoking but yet the entire hotel smelled like smoke and weed. I killed a cockroach in the bathtub. We had stains on our sheets. Of course the pool was closed for maintenance. The second day there was no breakfast

Hether Barsulai

Well i never actually got to stay at this property i thought by making my reservation a week and a half early i would get to enjoy my room. Everything went smooth until mobile check in.. When i was called from the front desk and told that priceline and booking.com over booked and the room i had reserved directly thru the Wyndham app so after speaking to 8 different people with customer service my reservation was eventually cancelled... So Wyndham doesnt care about their customers.. Hands down will NEVER stay at another Wyndham ever again3

JC Christopher

This could be a great hotel is the staff just cared enough to make it so. I had seen reviews saying the pool was out of order so I called before making my reservation and was told that the pool was now operational... It wasn't. This should have been the red flag telling me to leave and not come back. Upon checking in (early check in for diamond rewards isn't a thing here despite what they tell you) I was told that despite asking for both rooms in my reservation to be nearby that they couldn't do that. First it was because they didn't have that option... Then it was because the hotel was 'full' and that they couldn't accommodate that request.... Then it was because all room assignments were on a 'first come first served' basis. Since I was trying to check in early I'm not sure how first come first served applied to our situation. Through the whole encounter the front desk staff seemed very annoyed that someone walked in forcing them to do their jobs. Upon checking in (not early) we were given rooms across the hall from each other so I'm not sure why all the drama was needed to begin with. One room had no toilet paper... Seriously I thought the shortage was over already. Someone had to go to the front desk to ask for a roll. The other room had a heater/ac unit that only blew cold air. When we realized this was a problem we were already unpacked and had been told the hotel was full at check in so we decided to just ask for an extra blanket. They gave us an extra sheet instead. The second morning upon arriving at breakfast we found out the hotel was out of plates and forks. Yes they had that signature La Quinta waffle that had to be eaten with a spoon from a bowl... That's what $100+ per night gets you there days. A waffle from a bowl, no heat, and no pool. If you see this La Quinta just keep driving a little further and find one where they care about their customers.