Xfinity Store by Comcast

Category: Internet service provider

Address: 220 CT-12, Groton, CT 06340, USA

Phone: +18002662278

Opening hours

Sunday: 11AM–5PM

Monday: 9AM–7PM

Tuesday: 9AM–7PM

Wednesday: 9AM–7PM

Thursday: 9AM–7PM

Friday: 9AM–7PM

Saturday: 9AM–7PM

Reviews

Christine Pike

Oct 1, 2022

Went in to question charges and instead of the manager explaining them she simply said “you signed” . The sad part is all she had to do was simply take five minutes out of her previous day and say “you won’t see the promotional prices until your first payment”. Kristin the manager was extremely rude and did not for one second put the customer first.

Bosox

Sep 30, 2022

Do not torture yourself with Comcast.Their high rates and HORRIFIC overseas customer service that is in Phillipines,India and who knows what other countries.I have lost track of how many times I've been hung up on by Xfinity agents,we are talking incompetent and highly unqualified employees.I have waited for 5 months now to get an ACP $30 monthly credit that I qualify for,nobody seems to know what the heck they are doing at this company.You get transferred from one dept to another until you finally have a headache and give up.Go to any other company but Comcast.

douglas wagner

Sep 20, 2022

I had cable hooked up. I never asked for paperless billing yet they gave me paperless billing. I never got the bill and now my bill is over 300.00 dollars. Make sure you ask for your bill in paper. They are running some kind of special on scams. I never asked for paperless billing yet they did that to get more bang for their buck.

William Carr

Sep 8, 2022

Tv pauses and sound goes off intermittently

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Questions & Answers

How does streaming work?

Suzanne Delaura | Oct 3, 2018
Lu | Oct 3, 2018

If you visit the Xfinity website and login with your credentials, you can watch live TV and On demand movies and shows. Thats a form of streaming. Netflix is also a form of streaming, YouTube also. Any form of media video/music served through the internet is streaming. Hope this helps...

Where are you located

Deborah Plante | Oct 3, 2018
Lawrence Duprey | Oct 2, 2021

64 Podurgiel lane Uncasville ct 06382

I WANT TO CHANGE MY SERVICE AT 162 RIDGE RD MADISON. iT IS IN MY WIFE'S NAME BUT I PAY THE BILL. MY WIFE HAS PASSED. HOW TO GET THIS DONE???

Lou Esposito | Sep 29, 2022
Sally Wassell | Sep 29, 2022

Make an appointment at the store and bring death certificate

Why can't I call the store directly and speak to an agent? Why is the automated phone system kicking me off of the line instead of connecting me to an agent like I asked for?

Kathy Pruett | Jun 4, 2022
Eric Stewart | Jun 4, 2022

That's been this way for years. I know that the chat feature sucks so what I simply do on my day off is just drive to my nearest store. I know it's not the greatest answer but that's what I do. They need to fix this

Do the xfi 2nd generation work well at extending the wifi throughout a 1200 sq ft house. will 2 actually do the job.

Robert Therian | Jan 5, 2022
Craig Woody | Jan 5, 2022

I have one unit in a 1200 sqft house and it works great. All depends on where unit is placed. Center of house and not in basement will do it.

Can I bring a phone with a cracked screen to a store to have my files transferred to the new phone? Old phone won't open bc the screen is unresponsive

Kalin Chute | Oct 2, 2020
mary lineberry | Oct 2, 2020

Yes for a charge

Are you open tomorrow in Groton,ct.

Carolyn Podurgiel | Oct 2, 2020
Scott Du Pont | Oct 2, 2020

Yes

To use a wireless box do I need a smart tv?

cmcorroon | Oct 2, 2020
Scott Du Pont | Oct 2, 2020

Yes or an adapter to plug into the tv hdmi port

Why do I now have to subscribe to TCM channel when I could get it yesterday? You are getting out of control.

Rosemary Robertson | Oct 2, 2020
Scott Du Pont | Oct 2, 2020

They get you anyway they can

Our volune is low during the show and high during the commercials. Can this be fixed?

Canonical Models | Oct 3, 2019
Canonical Models | Oct 3, 2019

I just hit the mute during the commercials.

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How soon is comcast going to be up and running in east lyme ct

Kevin secore | Oct 3, 2019
Ken Oneal | Oct 3, 2019

I have no idea Kevin sorry

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Do you offer service in Oakdale ct 06370?

priscilla dolzenchuk | Oct 3, 2019
Justin Smith | Oct 3, 2019

We do in certain areas come check us out rte 12 groton ct in the stop and shop plaza

Can I pay my bill at the local Xfinity/Comcast store?

Martin Artale | Oct 3, 2019
Jack Maliszewski | Oct 3, 2019

Absolutely

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A neighbor,not myself,is only getting channel 8 on her tv,any suggestions on her service?

Judy Odwyer | Oct 3, 2019
Jack Maliszewski | Oct 3, 2019

If you both are on xfinity, reboot your cable box

Does Xfinity offer " answer only " phone service?

Tom Bessette | Oct 3, 2019
Dawn Nardone | Oct 3, 2019

What does answer only mean exactly?

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Is Comcast available in New London CT?

Nelson Soto | Oct 3, 2018
Rich Goccia | Oct 3, 2018

Yes

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so I have a phone (a Samsung galaxy s8) that is connected to the Xfinity plan, I was wondering if I can exchange the Samsung S8 to an iPhone 8 Red Plus.

Danabel Aquino-Nuñez | Oct 3, 2018
Tim Holmes | Oct 3, 2018

Call them. I did not know if they have phones there.

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Are there deals for summer service only

Bj Sutherland | Oct 3, 2018
Hailey Williams | Oct 3, 2018

Is there any phones deals

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How does the voice remote work?

anita miceli | Oct 3, 2018
Martha Sligh | Oct 3, 2018

Hold the speaker button down on the TV will say listen then speak, it'll give you options from what It hears, continue until it gets it right. Then click on what it's presented to you if it's correct. ( What you've asked for) If not correct do it again.

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How do I change my WIFI password?

Joanie Joplin | Oct 3, 2018
Martha Sligh | Oct 3, 2018

800 Comcast just give him a call

Can I return the box over here instead of shipping it?

Anna S. | Oct 3, 2018
Brian Turner | Oct 3, 2018

Yes, and you get a receipt that you return the items

Can I pick up equipment at the store

Deborah Plante | Oct 3, 2018
wrldchamps04 | Oct 3, 2019

I did.... assuming you are not picking up something "unusual", I'd say yes.

Cable and internet out Hillcrest Ave in Ledyard Ct???

Karen Clark | Oct 3, 2018
Lu | Oct 3, 2018

Yes, Comcast services are available in that area.

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