buybuy BABY

Casey Carboni

THIS PLACE STOLE OVER $200 FROM MY BABY! We are first time parents, received a $200 gift card to BuyBuyBaby at our baby shower. First time ordering from here, I got an error message to check my card number, yet immediately got a notification that my credit card was charged. No order confirmation was given, no email, nothing in the app. Tried chatting them multiple times, always with over 2 hours of waiting that turned into not contacting me until at least 4 hours later at 1:30-2:30 in the morning. Tried to order again and received message that gift card has insufficient funds - checked the balance and it went from $200 to $0. Called customer service, waited over an hour on hold for the girl to tell me there was no order history with my name, email, or phone number - obviously. The girl tells me there's nothing she can do and HANGS UP ON ME, sending me to a survey! I have called, emailed, chatted, and contacted via social media MULTIPLE TIMES only to be completely dodged, ignored, and left with this money STOLEN. I am completely disgusted by this establishment's behavior regarding this matter and still nobody has tried to reconcile the situation when all I want to do is place my order! NEVER BUYING FROM THIS ESTABLISHMENT AGAIN!!!!

Jessica Stallworth

After reading some of these reviews I got really nervous about coming here. However the staff there was amazing. Cindy Michael and Joseph (another female who's name I don't recall) are a few of the people that i recall that were super informative so friendly and just overall awesome. There were so many people in there asking for assistance but there are only a handful of workers so people had to wait their turn. People just need to learn how to be patient. I would recommend this store to any 1st time moms . we had so many questions about so many products and they helped us with everything that we had questions about. Great job team!

chelsey pantano

Talking on the phone and get one answer then the customer service is rude. Disappointing for all first time parents learning what’s best for your baby and them not letting you return items on a registry Manager didn’t feel the need to come explain- sales associate was snappy and inconvenienced as we even walked up to the register

Valeria Delgado

So as a first time mother, I did so much research to find a nice crib for my baby. I found the one I wanted which happened to be at buybuybaby & also sent me a 20% coupon for ANY one item. I was not helped at all so many associates just kept walking by me no one asked if I needed help nothing ! Finally a woman came up to me and asked if I had any questions and I asked my questions but for her to tell me in order for me to purchase a crib I needed an SUV. False! I put huge packages in my car all the time bcus my seats in the back go down. She was very condescending, unhelpful, and just down right rude! I will never return to this store ever again nor let any of my friends or family experience this either. The coupon also states 20% off ANY one item but won’t let you use on the crib that is false advertising. Wish I could rate them zero stars!