NorthPaws Veterinary Center

Dana Khan

I have been going to North Paws for quite a few years and have always had excellent experiences with Dr. Paradise and recently Dr. Connelly. The only bad experience I have ever had was with a vet tech who called me a b*tch. All the other vet techs have been very friendly and professional and I have always received excellent veterinary care for my dogs. The past few years with COVID have put stress on many veterinary practices. The burden of more customers and fewer staff members needs to be considered when looking at the recent changes in ratings

Andi Marcotte

Stay away. They do not care about your pet.......they are supposed to practice veterinary medicine but what they really do is practice AVOIDANCE. . If I could give no stars, I would. I brought my pup in for a minor ear infection in the left ear, vet examined and said both ears had different types of infection. She recommended they do a treatment in the back and she would feel better in a few days . When the brought my pup back, the vet tech said that she may be a little hard if hearing for a few days. What? Why didn't they say that BEFORE the treatment. I take my girl home and she is Completely DEAF. Not hearing anything at all. She is so sad and withdrawn and wondering what the heck is going on. I contact Northpaws and nothing.. Radio silence as usual. I had just gone through the same no call back and avoidance when they made multiple errors on my mom 's dog but felt stuck because there are no vets accepting new patients. I was fortunate that my previous vet was caring and able to get my pup in to try and help us. I contacted the manufacturer of the company and a pharmacist returned my call promptly. Turns out my dog was not the proper candidate for the medication, as she has a simple ear infection and that I should have been told that deafness occurs if she were a candidate. The pharmacist said deafness is expected to last two months. At least this company cared enough to call. Northpaws- STOP avoiding your patients and own up yo your mistakes. Your policy seems to be avoidance and yet in your mission, you pride yourself on communication. When your tech reads the results for my mom's dog wrong and I point it out, When your tech preps the wrong dose of med for my moms dog, and when I finally have had so many errors that I am questioning the whole treatment plan, get a vet on the phone not the manager as if I am a disgruntled patient who the office staff need to be sheltered from. I was perfectly calm (much calmer than I should have been given the gravity of the situation) and needed a vet to call me and review the treatment plan. That's what I was asking for. Respond to the texts Respond to the calls. I texted that I was in tears and not one call back or response. That is inexcusable. And When I contact you stating that my dog is deaf because of your treatment- have the decency to get a vet to call me back and try to help!

Brianna D’Allesandro

They have very rude staff. I am very upset with their service. I have been bringing my puppy in for months now!! With the same continuous symptoms of being tired, dehydrated and having no appetite. What do they do? They push her symptoms to the side and say she is fine and just a picky eater. What 10 month puppy is a picky eater and just tired all the time!!!??? Well I ended up spending over $1000 dollars within one month of coming in with the same symptoms and then telling me she is fine! I am disgusted with how they don’t actually listen to you at all! They obviously just seem to care about profit over pet. Never coming back here

Zachery D’Arpino

The drs here are good, but the staff tends to be rude and this place is rlly expensive. If you wanna go to a vet that feels like an expensive and exclusive club, go to them. If you're looking for a friendly and enjoyable experience definitely go elsewhere. I asked the front desk for some records on my cat and she literally said they were a few years old so the records are irrelevant? I didn’t ask you for your opinion, i asked you to send my cats medical records to my new vet. Miserable.