Lucy's Burgers

Mike L.

Very poor customer service directly from the store owner Robert. We asked for a manager, we're told they currently don't have one. This was our first time ordering from this restaurant in our local area and wanted to give it a try. We ordered online which was easy to do, picked up the order right on time and left a tip for the staff at the front desk. When we arrived home we started to enjoy our food. When we opened our two Caesar salads we got instead of fries for an extra $2 each, they were brown and red tinted in color. So we decided to call since it's not a big deal and see what they could do for us either this time or next. The exact words from the owner Robert were as follows: Owner "So your telling me I'm serving bad lettuce?" Guest "It looks like the lettuce you would buy at the store that they should take off the shelf due to bad age or shelf life." Owner "If you think we served you bad lettuce, we don't want your business again. Guest "Can I get your name please?" Owner "we don't want your business" and hung up on us. This is no way to manage a business and this conversation will be wide spread because nobody should receive treatment like this and not get a respectful response for it. Especially from a business owner serving food to the local community. If it matters, the employees who worked the front desk and who brought the food out were great and definitely would not have done this if they were in this position we believe. When you run a business you should lead by example. I hope this is not regular way they see customer experiences being handled. Unacceptable! We do not recommend and will not return.

Aileen Van Vooren

Went here to have dinner with friends and loved it! We got seated right away and our server was great. She had great suggestions, like doing the garlic parmesan tater tots! They also had a great selection of beer. I will definitely be back to try more burgers!

Bex

Tried this joint a couple of weeks ago. The burgers and cheese curds, for which we requested spicy aoli/ranch instead of marinara sauce, were tasty. For the side, hubby chose onion rings, daughter chose tots, and I chose the fries. We all thought that the seasoned fries were the best of the three. Our dughter ordered an apple turnover for dessert, and she commented that the ice cream was off and had an odd texture. The waitress looked into it and, lo, it was a scoop of sweetened cream cheese! Lemme tell ya, vanilla bean ice cream would've been a much better accompaniment. All in all, it was an enjoyable experience--so much so that I'm going back tomorrow for a lunch outing. This place has sufficient parking for busy times and a selection of beers to suit a wide range of palates. It also has a burger food challenge, but anyone will be hard-pressed to beat the current champ--Molly Schuyler! She's a--no, THE legend amongst competitive eaters.

Emily Chien

We ordered the hangover burger and Bruschetta Lucy Burger. They were very good and tasty! The service was nice too! I recommend here! Just want to give a suggestion: Cheese Curds added too much flour.