Ideal Image Pittsburgh

Kirk Earlywine

I am a previous customer of Ideal Image in Indianapolis. I recently moved to Pittsburgh and called to get an appointment for the same treatments that I. had received in Indy (BBL). After nearly 30 mins on the phone, I still did not have an appointment. Ridiculous

Stephanie Shomsky

Update on 9/21/22 - Still loving my laser hair removal treatments at Ideal Image Robinson! The last two sessions I have seen Erin and she has done such a wonderful job. I’m so pleased with my results! ———————————— I love going to ideal image in Robinson for my laser hair removal treatments. I usually see Lindsay and she is just wonderful! She is so attentive and precise and always makes sure to get every single hair that has popped up. She is also always kind and makes the experience very comfortable.

Patricia Parris

Fast and friendly.

Savanna Hardy

So, I called for the free video consultation on cool sculpting, the lady was very nice and she told me I needed X number of treatments. She sent me a contract, which I signed and PAID IN FULL. At my very first treatment, the nurse told me she did not think I needed all of the treatments I bought because I am small. I asked her what I should do since I did not know how many I needed and trusted the consultant did and sold me the package in good faith. I was told (by her and by every single person that I worked with thereafter) that I could either transfer the credits towards another service or get a refund, which I thought was strange because the contract says no refunds, but since I was hearing it directly from them, again, more than one person, I believed it. I was there this last Friday, September 2, for another round of cool sculpting and as I suspected, the lady who did it said that she did not recommend any more because of my size, and once again, said I could either transfer to another service or get a refund. After I was done, a lady who I believe to be the manager told me that I had over $2K left in credit (she showed me the number but I did not write it down) and asked what I wanted to do. I asked her how that would translate into cool tone treatments and she said it was worth 6 sessions. I scheduled 4 sessions (their recommendation) and asked for a refund for the last 2. I just got a call from some guy saying I cannot get a refund because "that's all over the contract" and talked to another woman from corporate saying the same thing, who told me to review the contract, which in turn, I responded I knew what the contract said, thank you very much, but was told otherwise by her employees. In short: DO NOT TRUST THE CONSULTANTS WHEN YOU CALL IN BECAUSE THEY WILL KNOWINGLY SELL YOU MORE THAN YOU NEED. IF YOU CHOOSE TO DO THE TREATMENTS, DO ONE AT A TIME, DO NOT BUY A PACKAGE AS THEY WILL NOT HONOR WHAT THEY TELL YOU. Not that they care, obviously they don't, but I am cancelling the annual membership that I bought and I will never do business with this company again. This is not about the money itself, but rather a matter of principle, about them telling the client different things and not honoring it. I gave it a whooping 2 stars because the ladies at the clinic are nice (otherwise I would have given it a 1 just because you need a star to be able to write a review), but the staff needs to be trained on what they should tell the clients because they obviously do not know refunds are not given under any circumstances. And for the people from Ideal Image reading this, save me from your apologies, because they are fake and mean nothing, and do not bother to respond.