SERVPRO of Perry Hall/White Marsh

CousinChad

We had a pipe crack and it had been dripping onto the sub floor in the crawl space for a few hours before we found it. Servpro came out within a few hours of us calling and got everything dried up. They were on time each day they came by to check the water readings as well as when they came to pick the equipment up. Would absolutely use them again.

Elizabeth Breunig

Our sub pump tripped on the Friday of Halloween weekend last month, and our finished basement was sitting in 2 inches of water by the time we discovered what had happened around 9:30pm that night. We called Servpro immediately the next morning and spoke with Chris, who was very professional and great to speak with. He made sure that we had a chance to speak with our insurance company first before sending anyone out from his team to come do cleanup for us. After getting approval to move forward, Chelsea and Tony arrived within 30 minutes of Chris scheduling them for us. Chelsea explained everything about the process very thoroughly and immediately got to work with Tony. They were quick and efficient and had removed our carpet and baseboard trim in 2 hours. They were great about cleaning up after themselves and left little mess besides what would be normal in this type of situation. They also set up the industrial fans in every area they could to dry out the floor and our drywall. Chelsea and Jeff came back each day to check on the moisture levels and to see how things were coming along everyday for the next 3 days afterwards. Once their portion was done, Chelsea gave us the card of a restoration expert they work with to help us with the next steps in this process. I would absolutely call this Servpro location again in the future to use their services. We had fantastic professionalism and a great customer service experience in what was a very stressful situation.

Jonathan Rivlin

John and his team - Jeff, Chelsea, Corey, Justin - went the extra mile to take care of our family after a stressful event. Can't say enough good things about them. Great company and team!

Shelley Koukoulas

John and his team, Jeff M, Chelsea and Corey are awesome. We had a bad experience with another company hired to mitigate water damage. We then brought in SERVPRO and they immediately came to the rescue to make things right. They are professional, respectful, and put the customer first. I can’t thank them enough. I highly recommend them!!