Dr. Robert L. Masson, M.D.

Lori Blair

I never write reviews but after the visit with this office and Dr Supler I felt I had to do a review! This does not even deserve one star! Probably my fault should have read their reviews before I went. I have been in severe pain and to the point I can barely walk! I was told by three different doctors that I need to see a spine Dr. After receiving my MRI results. Dr. Supler is the one that called me back they had no medical staff except for the receptionist I was in his office maybe five minutes he acted like he could care less like I was a burden to him for even being there! He told me to get an MRI of my hip that he could not help me I said what would my hip have to do with pain in the middle of my back . He would not even go over the results from the MRI if this guy is the chief of surgery at health Central he needs to find a new profession! Don't go there people!

Sarah Porter

I would NOT recommend Dr. Masson. Not sure why I even have to give him 1 star. He performed neck surgery on my Father in August. My Dad was under the impression that he would stay at the hospital 72-hours post-surgery. Instead he was sent home the next day. Dad had major complications the night he was discharged. Instead of having him come straight back in for evaluation, Masson's office prescribed muscle relaxers and prescribed an incorrect Rx for steroids. Dad had a heart attack that night, was placed in an induced coma for 48-hours, and subsequently died due to a massive hemorrhage at the surgical site (which caused the cardiac event and depletion of oxygen to the brain). There was a severe lack of urgency and care. My Father died unnecessarily and way too soon. My heart is broken.

Ranjii Sinha

Where do I start, was referred to this doctor by my primary care, they are in the same system. Called for an appointment, got voice mail, saying to send email to Luz, did this requesting appointment, received an email next day asking what insurance I had and did I have am MRI, replied with info ands stating I had an mri from 2yrs ago., received another email from her saying get an mri and then contact them again. I thought about this , they did not have the decency to at least call me back and talk to me, then just tell me to get an mri, I would have though this would be ordered by this doctor based on a physical exam done by them to determine the specifics for the test, maybe I am wrong but their lack of empathy or compassion leaves a lot to be desired. I will obviously be going to a different doctor, but I felt compelled to post here.

Yvonne Lewis

I dont know about how the Doctor is because I never got to see him. I made my appointment as a new patient about 6 weeks ago. I was referred to him by two past patients. I have long term severe back pain, making it almost impossible to walk or bend at times. I was really hopeful about this visit. After getting to the front desk this is how the conversation went: Desk: Do you have an appointment. Me: Yes. Desk: What is your name, I gave it. Desk: I need your paperwork insurance and ID, and your films. Me: records were supposed to have been sent over a few weeks ago. Desk: OK, let me look. (30 seconds later), no I dont see anything. Where did you have the MRI done. Me: St Augustine Imaging. Desk: Yeah I cant access that site, we are going to have to reschedule, it is your responsibility to bring the records. Me: Wait a minute, I just drove 2 hours to get here. Desk: Well he can see you but without the actual pictures its worthless. Me: (close to tears) Fine give me my ID back. You know, my son in law passed away earlier this week, your certainly not making things easier for me. Desk: (In a monotone voice, with the sincerity of a rock) and I swear this is exactly what she said, Sorry bout that, I can resch...I cut her off right there and yelled "Dont, Dont even say it. I went running out the door totally in tears now. But the worse thing was..the funeral home suggested Friday for the funeral. And my daughter is waiting until Monday, because she knew how much pain I am in, and did not want me to miss this appointment.