US Social Security Administration

Category: Social security office

Address: 2428 Old Moultrie Rd, St. Augustine, FL 32086, USA

Phone: +18007721213

Opening hours

Sunday: Closed

Monday: 9AM–4PM

Tuesday: 9AM–4PM

Wednesday: 9AM–4PM

Thursday: 9AM–4PM

Friday: 9AM–4PM

Saturday: Closed

Reviews

Martin Grimes

Sep 16, 2022

Prepare to spend not only hours but literal days trying to get ahold of someone at this office. Sit on hold forever to have them pick up and literally hang up on you without saying a word. When you do leave a message for your caseworker, you will NEVER hear from them again period. Leave all the messages you want or call repeatedly. These folks work for the most vulnerable people in our society. They are failing miserably. I don't see how they could do less. 2 months I've been waiting for a call back on some seriously important issues. I've only left two messages since then and have had no success with speaking with customer service agents. I've only spoken to 3 agents in this two months. This is out of dozens of calls where I was left on hold for up to an hour and then hung up on. I'm saddened by the callous ineptitude. I'm not saying they don't care, but their actions say it for me.

sam livermore

Sep 15, 2022

They act like they are better then everybody and they completely have no idea how to deal with people that have disabled and it's exposes too be customers service worker. No Respect for anyone calling there !!!!!!?

Myriam Vi

Sep 10, 2022

It was a good experience. the line was maybe five people but they move very fast. the security guard is very friendly and not a long wait. you must wear your mask and there’s parking. the waiting is not long

wilson warinner

Aug 26, 2022

I could not have been happier with everyone I encountered. Yes, they are still following Covid protocols and it seems as though some reviewers took like a personal attack, which is a shame. All 3 of the folks I encountered, from the security guard to the two representatives, where not only professional, they went above and beyond my expectations. They even took care of a few things I was not even in there for.

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Questions & Answers

how do i make an appointment

Thomas Ryan | Oct 2, 2018
zoraida denis | Oct 2, 2019

How to bake an appointment

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How to make appointments?

Madeline Woods | Oct 2, 2018
Sue Stevens | Oct 2, 2019

Yes

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How do I make an appointment from on line

Shannon Justice | Oct 2, 2018
Iris Jones | Oct 2, 2019

To get my husband social security money

Do I need to make an appointment to change my name?

Loesha Bechthold | Oct 2, 2017
Brittany Lott | Oct 2, 2019

If you'd like it expedited you need the following: Paperwork already finished Your marriage/divorce/bloodwork paperwork/proof ALL NOTORIZED EXACTLY 23.76$ THEY WILL NOT MAKE CHANGE. Ask security guard (Officer Martinez) for the code orange line.

Do I Need an appointment

Don Campbell | Oct 2, 2018
Thelma Johnson | Oct 2, 2019

Yes I need a appointment I have not received my social security check for 2 months

Why when you try to call the social security office in your area the phone number is to the automated number and not a direct number to the office that calls you.

Suzan Aboutaeib | Oct 2, 2018
Charles Rogers | Feb 3, 2022

I am trying to submit a W-4V form. I was on hold for 1 hr ad 15 Minuntes. Can I do this online?

How do i make an appointment?

Marcia Oltz | Oct 2, 2019
Brittany Lott | Oct 2, 2019

Send a NOTORIZED letter asking very nicely

How do I set up an appointment ?

Pamela Milford | Oct 2, 2019
Judy Joseph | Oct 2, 2019

Better to have an appointment otherwise you could be there for more than an hour

How do I change my direct deposit from one account to another

Cynthia Russell | Oct 2, 2018
Brittany Lott | Oct 2, 2019

Fill out the form

Do I have to "check in" to a social security office when I move from one City to the next?

Don Underwood | Oct 1, 2020
Don Underwood | Oct 1, 2021

No you aren't required to check in to the local SS office.But you will need to contact your SS worker to submit change of address.

I applied online for new social security card and submitted a credit card for payment about one month ago and have not heard back. What do I need to do to get my card? Thank you.

Robert Considine | Oct 1, 2020
Kim K | Oct 1, 2020

Anytime I've had to get a card, it comes at least within that week

Do I need to make an appointment or do Ijust show up?

Suzanne Morrow | Oct 1, 2020
David Bergeron | Oct 1, 2020

Yes, you can make an appointment.

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How do I make an appointment

Beverly Williams | Oct 2, 2019
Kim K | Oct 2, 2019

The website

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Is social security income taxed?

Janet Smith | Oct 2, 2019
Brittany Lott | Oct 1, 2020

Doubled.

Do I need an appointment

Penny Smith | Oct 2, 2019
Shena E | Oct 2, 2019

If you aren't going to make an appointment you need to.try to be there as soon as the doors open.

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How do I make an appointment?

Paul Whittier | Oct 2, 2019
Suzanne Dubos | Oct 2, 2019

It's challenging to get anyone by phone so I have gone to the SSI admin bdg to wait in line but eventually seen by a human being. Good luck 😃

Can I retire before turning 62 I'm 58 now

Janelle Nash | Oct 2, 2018
M R | Oct 2, 2019

You can retire whenever you want but you have to be 62 to start claiming social security benefits.

Do I need an appointment at the SS office?

Dianna Domitz | Sep 10, 2022
wilson warinner | Sep 10, 2022

You should call and set one up. I got very lucky when I went and was able to get in without one but I was lucky and caught them at a very slow time.

HOW DO I MAKE AN APPT?

Ellen Mahnke | Sep 1, 2022
Amanda Robertson | Sep 1, 2022

Not taking apts walk in

how do i change direct deposit from one account to another to another

Alan Cookler | Sep 1, 2022
Debora Dolvin-Parker | Sep 1, 2022

At your bank

Can I make an appointment for today?

akira odani | Sep 1, 2022
XxA. Gator BuggxX | Sep 1, 2022

More than likely not, but you could walk in. They're usually not too busy at this time, so you could be seen relatively quickly.

How can I change my address for Social Security

Leslee Whibey | Aug 2, 2022
Kokomo Blues | Sep 1, 2022

I would try calling them.

How do I make an appointment I waited for 45 min for a rep on the phone

Jeri JeriPearl | Jul 3, 2022
Cassandra Truitt | Aug 2, 2022

I usually show up in the am when they open at 9 and don't have a very long wait. Usually 15 minutes

How can I see if I left my keys there?

Michael Pelfrey | Jul 3, 2022
Myriam Vi | Jul 3, 2022

Go back and tell the security guard

how do i make an appointment

mike keohane | Jul 3, 2022
Lacy Reuter | Aug 2, 2022

The St. Augustine office is accepting walk-ins at this time, but it's always best to try to take care of your things online. If you still need to go into an office, call your local SSA and they'll be able to schedule an appointment for you. It's possible they can help you over the phone, but make sure to ask what documents you need to bring if you are planning to go into an office.

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Do you still need to make a appointment to come in the office

sugar386 Redd | Jul 3, 2022
whistling cobra | Jul 3, 2022

No

I've spent 4 hours and 32 minutes on hold trying to schedule an appointment at a Jacksonville, Florida area SSA office, and no one answers. Why can't I simply schedule an appointment online? Your voicemail says you can, but you cannot.

Keith Gold | Jul 3, 2022
Greg Blakley | Jul 3, 2022

My wife went to ss office in st aug w/o an appt saw someone in about 30min.

Is the inside open now ? for walk-ins

sugar386 Redd | Jun 3, 2022
A | Jun 3, 2022

Yes but be prepared to wait

What is the fax number for the office.

Roberto Zuniga | Oct 1, 2021
Brittany Lott | Oct 1, 2021

Oh they're too old to use faxes machines.

how do i change my address

William Walker | Oct 1, 2021
Nikita Tatyanin | Oct 1, 2021

Just to leave a note out there that the office is closed and in order to complete any type of Petition it has to be done by appointment or online

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How do I make an appointment to see a medicare representative?

Scott Frampton | Oct 1, 2021
Tommy Jenkins | Oct 1, 2021

Call medicare

Is the office open tomorrow?Wed the 5th

Soundra Sullivan | Oct 1, 2020
candice carreira | Oct 1, 2020

The office is not open at all. Everything must be done by mail. There is a number on the front door to call and get information but that's it. They no longer issue temporary replacement social security cards and ordering a hard copy replacement is a total pain in the butt. You'll have to obtain copies if your medical records and send them in or send in your actual driver's licence (yes, they want you to mail them your license!) In order to be issued a new card.

Are u guys open today?

Damani Hubert | Oct 1, 2020
DRACULA | Oct 1, 2020

No by phone call only

When is ssn office is open?

Esther Reams | Oct 1, 2020
Brittany Lott | Oct 1, 2021

The 5th friday of February from 1153-1159AM

what is your fax number

Courier Journal | Oct 1, 2020
Brittany Lott | Oct 1, 2021

I don't have one.

What will I need to get a replacement social security card and a print out to go get an ID

Wendell Cox | Oct 1, 2020
Phill Kenyon | Oct 1, 2020

They have a website with answers for questions like this

How can i switch my grandchild diaability check to my name

Jeronda Chambers | Oct 2, 2019
Brittany Lott | Oct 2, 2019

You can't

do you need an appointment to request to change social security status

Stan Bujnowski | Oct 2, 2019
Bessie younger | Oct 1, 2020

Need to make changes

How do i make an appointment?

Janet Smith | Oct 2, 2019
John Young | Oct 2, 2019

Call the toll-free number and make an appointment or go online to socialsecurity.gov

Need a print out for Award Letter for Katherine Cassista. Can not print from home PC.

jim martin | Oct 2, 2019
Kim K | Oct 2, 2019

So what's your question?

Can I apply for social security benefits if my card has my maiden name on it?

Karen Miller | Oct 2, 2019
John Whitlock | Oct 2, 2019

Yes

What if your mail was tampered.

Theresa Noriega | Oct 2, 2019
Brittany Lott | Oct 2, 2019

Call the postmaster general

How do I make an appointment

Robert Wunder | Oct 2, 2019
Judy Joseph | Oct 2, 2019

Call them

I lost my dauther ss card what do i need to do to get a new one?

Money Monkey | Oct 2, 2019
kenyette smith williams | Oct 2, 2019

Her health insurance card or birth certificate

How do I make an appointment

Doug Kaelin | Oct 2, 2019
Maggie Robbins | Nov 5, 2021

My son just passed away. I was informed that I needed to call.

How do I schedule an appointment on line?

Beverly Jones | Oct 2, 2019
Nick Perrotto | Oct 2, 2019

I'm sure you can but I have never tried. But if you look up the days and hours they are open it shows a graph of the data hours where they're the slowest and busiest. My advice in 2 yrs been there at least 5 times the longest I ever waited was a halk hour. If you show up when opening 15 to 20

Turning 70. Do funds automatically start going into the set up bank account or do I have to initiate it. How do I know what that amount will be?

Suzie Elliott | Oct 2, 2019
John Whitlock | Oct 2, 2019

U have to go there and file for it

Does SS Office handle Medicaid also

Jo Sprunger | Oct 2, 2018
Gayle Richard | Oct 2, 2018

Medicare yes, but I believe Medicaidis a state run program, not a federal program.

Do I need an appointment to get a new SS card?

James Walden | Oct 2, 2018
Chris Johnson | Oct 2, 2018

How do I do that online

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Who do I file a complaint with

Marty Crawford | Oct 2, 2018
Brittany Lott | Oct 1, 2021

The Donald.

Do you have to come in to let them know you are moving to a different county??

Rene Wood | Oct 2, 2018
Dennis Rigdon | Oct 2, 2018

No ya can just submit a change of address online.

How to make an appointment?

Beth Orr | Oct 2, 2018
Maria Martinez | Oct 2, 2018

Need an appointment to apply for disability

What local number to change address?

Jerri Foreman | Oct 2, 2018
Dennis Rigdon | Oct 2, 2018

It's done online now

Do I need a appointment to get a new s s card

edwin northam | Oct 2, 2018
Laverne Passmore | Oct 2, 2018

Do I need and appointment to get a social security card and do I need to come in the office

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