Kay Jewelers

Category: Jewelry store in New Bern, North Carolina

Address: 3010 Dr M L King Jr Blvd, New Bern, NC 28562, USA

Phone: +12526331028

Opening hours

Sunday: 12–6PM

Monday: 11AM–7PM

Tuesday: 11AM–7PM

Wednesday: 11AM–7PM

Thursday: 11AM–7PM

Friday: 11AM–7PM

Saturday: 11AM–7PM

Reviews

Renee Franklin

Sep 2, 2022

I purchased a $300 necklace for my granddaughter for her 7th birthday and it came apart when I put it on her. When I returned it to the store the next day they wouldn’t repair it because I didn’t purchase the replacement plan! They showed no concern no compassion did nothing to try to correct the situation. I will never buy anything else from this cheap jewelry store!

Yolonda Deane

Apr 5, 2022

Most terrible experience!!! Will never do business with this company again. Tried to take advantage, and I believe they damaged my property. Never will do business with them again!

Cathleen Dale

Mar 27, 2022

Wonderful location with very helpful staff. My ring was fixed in a timely manner and looks beautiful!

Kat Wainwright

Aug 8, 2021

Tammy was pretty dang cool. My husband and I have been together for 9 years. Last Christmas he got me an upgraded wedding ring from the Kay's in New Bern but at the time it was very costly to get the wedding band and ring together. He's been asking all year if he could borrow my wedding ring to see the options of the current ring could match a wedding band that they had in stock. My husband has been here at leat 9-10 times since the Christmas purchase. Everyone just tells him that the Ever Us line is no longer in production. Today however the manager Tammy took her time to check on the website. The origional consultant we were working with must have been new and that's totally fine(everyone starts somewhere and that's what managers are for is to help their teams). Being a Manger myself at a medical office, I really appreciate the continued effort in really looking into this for us. Customer service goes a very long way. We talked about ALL options and she could tell that I didn't want to trade in my current ring for the sake of being able to have a wedding band. She told us about the molding my current ring and being able to have a custom band built. But when I asked about how much it was it ended up just as much as trading in my ring for an upgrade(ring and band together). Needless to say, what could have been a very aqward situation, she handled our patricular situation with ease. We walked out with the most perfect ring and band set today and she could tell that I was happy and greatful but also sad about losing the ring my husband bought on his own. She offered for me to be able to take 1 last picture of the ring for momento purposes. Literally just so nice and I just really appreciate her kindness and patience as this wasn't an easy decision for me to let go of something so special to both mine and my husband's hearts. Thank you Tammy for a experience VERY well made.🥰

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Questions & Answers

Does Kay Jewelers repair watches?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.

Does Kay Jewelers engrave jewelry?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.

Does Kay Jewelers personalize existing jewelry?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Can I bring jewelry to Kay Jewelers for restoration or repairs if it was purchased somewhere else?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.

Do I need an appointment to repair jewelry at Kay Jewelers?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.

Can Kay Jewelers repair jewelry?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.

Does Kay Jewelers replace watch batteries?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.

Can Kay Jewelers resize a ring?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.

Can I trade-in or upgrade natural-to-natural diamond jewelry at Kay Jewelers ?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.

Can Kay Jewelers appraise jewelry if it was purchased somewhere else?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.

Does Kay Jewelers inspect jewelry?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.

Can Kay Jewelers repair a ring?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.

Does Kay Jewelers do jewelry consultations?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.

Does Kay Jewelers clean jewelry?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, Kay Jewelers can professionally clean jewelry for free.

Can Kay Jewelers do custom jewelry design?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.

How long does it take for Kay Jewelers to resize a ring?

Kay Jewelers | Jul 3, 2022
Kay Jewelers | Jul 3, 2022

Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.

Does Kay Jewelers Outlet engrave jewelry?

Kay Jewelers | Jun 3, 2022
Kay Jewelers | Jun 3, 2022

Yes, Kay Jewelers Outlet can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers Outlet regardless of where it was purchased.

Does Kay Jewelers Outlet personalize existing jewelry?

Kay Jewelers | Jun 3, 2022
Kay Jewelers | Jun 3, 2022

Yes, Kay Jewelers Outlet can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers Outlet also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Does Kay Jewelers Outlet repair watches?

Kay Jewelers | Jun 3, 2022
Kay Jewelers | Jun 3, 2022

Yes, every Kay Jewelers Outlet can examine and repair most watches. Kay Jewelers Outlet’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers Outlet regardless of where they were purchased.

Can Kay Jewelers Outlet repair jewelry?

Kay Jewelers | Jun 3, 2022
Kay Jewelers | Jun 3, 2022

Yes, Kay Jewelers Outlet offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers Outlet also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers Outlet regardless of where it was purchased.

Can Kay appraise jewelry if it was purchased somewhere else?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.

Does Kay replace watch batteries?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.

Does Kay inspect jewelry?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, Kay can inspect your jewelry and test your diamonds for free.

Can Kay repair jewelry?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.

Can I trade-in or upgrade natural-to-natural diamond jewelry at Kay?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.

Does Kay personalize existing jewelry?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Does Kay do jewelry consultations?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.

Does Kay repair watches?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.

Does Kay engrave jewelry?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.

Does Kay clean jewelry?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, Kay can professionally clean jewelry for free.

Can I bring jewelry to Kay for restoration or repairs if it was purchased somewhere else?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.

Can Kay repair a ring?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.

Can Kay do custom jewelry design?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.

Can Kay resize a ring?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.

How long does it take for Kay to resize a ring?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.

Do I need an appointment to repair jewelry at Kay?

Kay Jewelers | May 4, 2022
Kay Jewelers | May 4, 2022

No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.

What is the best jewelry for a women doctor

Carol Robinson | Oct 1, 2020
Jeanne Ryan | Oct 1, 2020

Probably any type of watch with second hand or a personalized pendant or bracelet.

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