Gerber Collision & Glass

scott Kozina

If you enjoy exploring the local area, and not being able to finish asking a question stop into a gerber, everyone seems to have their own opinion. I wanted to get a estimate, since it was on my way home from work I stopped at the one in Wheatfield where the 2 desk operators looked at me like "what are you doing here", so I asked for an estimate and they said we only do those by appointment. For a better mental picture there was literally no work going on, no car in the bay. They told me they're booked out 3 weeks for estimates...so I told them nevermind and left, So i called another because on my way home near the boulevard mall theres a second. The lady over the phone says we usually do them by appointment but you might be able to get in and says verbatim "don't tell them I told you that" so thinking hey I give it a shot. I stopped in and when i told the receptionist I would like a quote, she stated they don't do quick quotes, and rather arrogantly flips her jacket and points to it and says "when we were carubba we did", and shows me her inside shirt and points to gerber saying "as gerber our policy is appointment only". I stated a lady on the phone said I might be able to get in, she replied "well shame on her". As I was waiting for a moment to speak because it was a long winded can't do it, I just interrupted and said nevermind I'll go elsewhere. So because 3 employees wanted to play point the finger I wasted hrs driving around, and couldn't even get an uninterrupted moment in to tell them i needed a quote done asap as a federal employee due to a work vehicle hitting my personal vehicle. So in short anything to do with gerber call and make an appointment or you'll have a lovely afternoon canvassing WNY talking to people that dont let you get a word in and just want to send you to the next spot to get you out. All the first employee had to say in a polite way was hey Sir, gerber has a policy where they only do estimates by appointment. Instead I have to get looks like what are you doing here and listen to total soup sandwiches talk

richard crouch

Classic service. Only one for me.

Tahj McKenzie

Takes months to get finish with your vehicle and when the give you a day for pick on that same day they choose to reschedule

Peter Zhong

Very friendly and quick estimate.