TDECU Sugar Land

Raphael Dent

Thank you to the entire TDECU team and branches across the city. Especially, Trent Wayne, Joe Ramirez, Christopher Soriano, and Trena Ammons. TDECU is the epitome of relationship banking and will always be my first stop for any of my banking needs. Every visit, every encounter put me in a better position than when I came. TDECU far outshines the others!!!

Elle Ea

Examples of how reactive customers may have to sometimes be after a decade with an institution that constantly ignores customers and doesn't have a chain of command. This has brewed over the years due to not getting any service. See below: There's typically no accountability, valid contact information, and often a disconnect between the business and loan department and the member care team. I imagine that is how the title, Member Care Specialist was birthed. Some team members at TDECU respond and others care more about working from home walking pets, raising kids, and doing other things. What is the chain of command when constant failures have added up between the business department and loyal customers? The contact numbers, (979) 238-8***, and the mobile numbers aren't aiding in getting into contact. A past failed email hadn't helped with getting into contact with this department. The email was invalid. Also, the in-house branch representatives have run into trouble reaching business specialists as well. It seemed to start when the business department branched out from being housed in the physical centers. I initially attempted to join the business account side of things with TDECU in 2020. I couldn't get any customer service from the business department. I couldn't even name a representative, email address, contact number, ombudsman, supervisor, or any other details associated with the said department. They're rather negligent. However, in maybe January 2022, some random TDECU business staff reached out to me. I am unsure of what the random inquiry was about when the time had passed by two years. Now, I am attempting to make contact with the department for a different reason. They're still rather negligent. What are the business department's working hours, expected phone etiquette, supervisory chain, and protocol for working remotely with customers? Also, if the responding member doesn't know, who do you know that does know? What's their name and extension? Forward this to them instead of being careless in the responses. You're employed because people have financial needs. The job didn't knock on anyone's door. Most members swear that they cannot give out the business contacts' numbers, emails, and all of the typical information usually found on websites, business cards, brochures, and other advertisement. I learned from an untrained staff that she was coached about not making the mistake of doing that again. What is the reason the business associates are able to hide? They may need a better training module. They should be required to keep their phones on during the day for whatever their working hours are, esp assuming the working hours are 8am-5:00 PM. If I was the tellers and other bankers, I would want to work in business. They get to get paid to ignore folk.

Frustrated Customer

Updated 1/25/22: Thank you so much for taking of my frustrated issue. I have removed the original message here. I gladly remove the 1-star to the …Thank you so much for providing this feedback. We do apologize for the confusion as we do partner with Fivision so we can deliver a secure online application experience to both new and existing Members. We have escalated this to the appropriate team and we will have one of our managers contact you to help resolve this. If you would like to share any additional details you can email us at [email protected] or call 1-800-839-1154.

Ann Thompson

Had an absolutely fantastic experience here with Daniel Garza. He assisted me in opening my accounts on a Saturday and was so professional, knowledgeable and friendly. I can’t wait to tell my friends and family about my great experienceThank for your feedback Ann. If you ever need anything please feel free to email us at [email protected] or call us at 1-800-839-1154. Thank you for being a Member of TDECU, Your Credit Union.