Comfort Suites

Category: Hotel in Marion, Indiana

Address: 1345 N Baldwin Ave, Marion, IN 46952, USA

Phone: +17656511006

Reviews

Poi L

Jul 27, 2022

Stayed here for 74 days. I travel for work and pretty much live in hotels - I've stayed in lots of hotels for varying amounts of time and this one is definitely my favorite. The rooms are nice, the breakfast is good, but the best part are the staff who work here. I am a lone woman with my dog Sola. Safety is a HUGE part of the hotel life for me and I genuinely feel like I have friends who really care about me and my girl here. The housekeepers are so welcoming and really treat me like family. The management is super great too, they always give me ample heads up if there's going to be a booked out week and really do the work to accommodate me. I know many of the hotel staff by name now, and feel genuinely happy to talk to them when I see them and I feel it's mutual. The hotel has a guest laundry and the prices are comparable to local laundromats. It's big enough to fit a standard load of laundry and the dryer works well and my clothes always come out dry, even my pants that never do! There is also an indoor pool and though I have not personally gone in it, I have seen many guests enjoying their time in it and it seems very clean and well maintained. My room has a nice TV, a fridge, and a microwave. The ac works well, isn't super loud, and has continuous fan which is huge for me. There's been a few instances with other guests being loud but nothing major and I'm sure that if I had made a complaint, they would have handled it quickly. The sheets and towels are nice - unlike other hotels, they're not worn out from tons of use and uncomfortable. I have actually chosen not to move hotels closer to my work location because I feel so comfortable and happy here! I'll take a 45 minute drive to and from work every day to be somewhere that I'm happy, healthy and safe. I super appreciate this place. Thanks y'all!

Austin Davis

May 20, 2022

Recently stayed at this location for a business trip. In a haste I my watch, ring, and bracelet. Upon getting home I had realized what was left behind and immediately called the hotel back. I spoke with Jason who stated that my items had been turned into the front desk by their staff. He informed that I could speak with Karen (Manager). Karen gave me a call and offered to ship my belongings back to me. She took time out of her schedule and went to local shipping store to send out my belongings. She verified that it was overnighted, and wrapped safely in bubble packing. Once she drop off at shipping store she text me over a copy of receipt and verified I had tracking information. Thank you to all staff members for their honesty and level of concern.

Domonique Bryant

Mar 25, 2022

Had a nice stay here. The hotel was very clean and nice, room was great also. They serve free breakfast which is a nice touch also. Workers were nice. Me and my family enjoyed our weekend stay here and will definitely be back!

Jamey Brown

Mar 6, 2022

At two stars I’m being generous.. first night upon arrival. One of our key cards couldn’t work. Front desk tried several more to no avail. Then the toilet just wouldn’t flush. I’m assuming someone before us had put something in it that gotten stuck. - resolution moved us to a different room, okay cool no worries and we still good. Second day. Complaint #1. where to begin. They rented out their conference room and pool for a children’s birthday party- awesome. We have kids and had two kids with us actually. YEAH NO… these heathens were left unattended to run back and forth from the conference room to the pool area leaving pools of water everywhere along the way. - complaint #1 completed to front desk. Several hours later. Party still going. Mess still being made. No supervision of the kids. No mess being cleaned up no correction from any of the staff…. Complaint #2 This time asked front desk for general manager info and front desk flat out refused and stated they would handle the issue and the party would be over with by 9pm… Now to the worst… the people above our room. I can only assume they were wrestling WWE STYLE until about 2am because it sure sounded like someone being body slammed from the likes of The UnderTaker and then Cane jumping off the top rope to finish off their opponent! Then breakfast this morning. Same or similar group of heathens visited continental breakfast this morning and left it a complete disaster. Absolutely positively will NEVER NEVER stay here again. I’ll drive 20 miles out of the way to avoid this disaster of a hotel.

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Questions & Answers

In the rooms that come with a two-person hot tub, is there also a shower stall in the bathroom?

Marmee March | Mar 25, 2020
Lissa Crain | Mar 26, 2020

There's only one hot tub now and it's in the presidential suite and that room also has a shower stall.

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