Sonesta Select Mahwah

K V

Good ratings online, so I booked. The poor experience began immediately. Upon arrival, we were told they did not have our room (2 queens) so we would receive a king with a sleeper sofa. We needed two beds to sleep four. I asked how we would be compensated for the change. I was told to call on Monday. They could not get the card reader working to complete check-in. My daughter needed a restroom so we went to the lobby bathroom to find two clogged toilets. We were given a room key to find one king, no sofa. New room, one queen, twin sofa. When I returned to the desk, I was told the employee (who was very kind and patient) would call his manager. He returned to say there was, and I quote “nothing” he could do for me, as they were sold out. (But they would not give us the other king room we saw because someone had booked it. Ironic since they gave our room away earlier….) I threatened twice to sleep a family member in the lobby since the only other option was to sleep on the floor. I was told the front desk staff would call police. We spoke for a long while and finally landed at me sleeping on the floor or in my van because sleeping on a lobby couch wouldn’t look good for Sonesta. We got an air mattress from the van (for our final destination), moved furniture, blew it up and returned for linens. They gave us linens stained with multiple yellow marks (one rather large). Add to it the smell of weed in the hallway and the “corporate” number they gave me taking me to an “incident” line (explained as being a line for theft, etc) and this hotel gets a 1 star rating, ONLY because the staff was patient and the room was nice. The booking policy is TERRIBLE and the ability of the staff to help is ZERO. Their hands were tied. The manager should call ME. I shouldn’t have to reach out two days later for resolution. Terrible experience. Just terrible.

Vincent Laino

Great hotel! Rooms looked new and were very clean. Price was reasonable, especially for a weekend. I also liked that they had multiple doors around the side that you open with your room key so you don't have to go all the way through the lobby.

Erin Black

Very difficult to get to. They charge $150 security deposit….for what? (That was also more than the cost of the room.) There was only 1 coffee in the room and no facecloths. No coffee downstairs either (well, there was but you had to pay for it.) The room decor is nice and the bed was comfortable but the rest of the hotel looked a bit beat up. There was a balcony but no furniture to sit outside. The elevator was testy and took forever to close. Overall unimpressed and do not recommend.

Sam Keyz

I'm here for 3 nights with my 2 kids. The location is good , the room clean, and the water hot However bro 300 for incidentals upon checking in is ridiculous. Especially with how old and torn up the room already is. There's an additional 500 fee of you smoke. How is this room worth 800? Lol the dishwasher is from the 60s fridge from the 90s and the carpet and couch look like a dog got to it. Oh and then the train that goes by every single 30 minutes. Wasn't worth it. Contemplating leaving after the first couple hours.