Neighbors Credit Union

Eric Sheehan

The Manchester team is amazing! Sydnee was welcoming, knowledgeable and professional. 5 star experience⭐⭐⭐⭐⭐Dear Eric, Thank you for taking the time to describe your recent visit! We are glad you had such an awesome experience at Manchester as we pride ourselves on providing exceptional member service. We invite you to contact us at [email protected] with any additional details you wish to share. We really do appreciate your business and look forward to serving you again soon.

Strawberry Squad

The wait to reach an automated teller at the drive up is sometimes WAY too long, I've waited 20 minutes before more than twice. The phone number does not make it easy to get a live person and when I did get to the right line the hold wait …Dear Strawberry, Thank you for your comments on your recent experience. We are sorry to hear that it was not a positive one and hope you will accept our sincerest apologies. We invite you to reach out to us at [email protected] if you would like to expand on your negative experience or wish to share any additional details, concerns or suggestions. Please consider visiting us again and allowing us to make your next experience a positive one

Alicia Thomason

I went into this credit union on a busy weekend and was quickly greeted and assisted. To say I had a million and a half questions is saying it lightly. However, the assistant manager and the personal banker I dealt with were highly …Dear Alicia, Thank you for the 5-star review and the great comments! We are glad to hear that you had an awesome Neighbors Credit Union experience. As we pride ourselves on providing superior member experiences, it is great to hear we are following through on that promise. Once again, we thank you for your business and if you would like to share additional feedback or details on your experience, please contact us at [email protected].

Ian Black

Avoid this credit union at all costs (or it will cost you in the long run). I recently was traveling and tried to put a travel note on my account. After getting through all the information needed to have them access my account, and telling them the pertinent information to my travel plans, Craig hung up on me. No verification to wether or not it was noted in account. I waited a while thinking he accidentally hung up, and would call me back. I was mistaken on that thought. I then called back trying to see if the travel note had been added. It had not. So recalling the incident to lady that answered this time she told me “Just breathe”. Excuse me? I was telling you what happened and why I was calling back again, and you tell me to breathe as if it’s my problem. I guess it was my problem since I had already wasted almost an hour in the phone between hold times and talking to both of the employees. I then asked to speak with a supervisor, and she told me I would have to wait. Half hour later and still on hold with no answer from a supervisor. This is the same kind of service that I have read from other reviews and is pathetic that a business thinks it’s okay to treat their customers this way. HORRIBLE! Once again, the only positive I can say is that Danielle is, from what I can tell, the only employee there that tries and is GREAT at listening to what the customer needs and does what she can to handle it professionally. Too bad her attitude and personality can’t spread to some of the others at the credit union.