Main Line Health Outpatient Imaging - Bryn Mawr Hospital

KENT WALKER

Scheduling is a nightmare. "Your call is very important to us" repeats endlessly, just to let you know how unimportant your call is. There is a "call back feature" that promises a prompt call back--but that doesn't happen.

Barbara Hiebsch

When I arrived for my MRI on the 05-17-22’ date, I was told it was cancelled by the main scheduling team . The girl worked very hard to get me set up again quickly @Bryn Mawr . SinceI was angry , I decided o come back on the 19th, today. Mornings are a good time to come ! What a difference, after the pandemic, I think these tests are more intimidating then usual. I always hate the loud noises from the machine, but the ear plugs and music helped some. Also, some Valium from my Dr. The girls were great all the way from the intake to registration to the technicians in the back. Concerned for my well- being throughout. Will be back again.! However central scheduling for 10 hospitals is in need of some work.

jennifer molluro

This central booking service is a total nightmare! Between calling GI doc and the central booking it was close to 15 times total and still cannot get an appointment. Doctors office and their portals do not speak to each other and if your doctor missed checking anything off the script you are more than screwed and to top it off not one agent I spoke to, there were 5, one was moderately helpful but still with no resolution.

Jon Meyerle

They cancelled my MRI appt the day before my appt as my referral had the wrong address for their facility. I was told that the finance department could not reach me even though there were no messages on my phone. The finance office instructed the scheduling office to cancel me. I CAN'T WALK DUE TO MY INJURED KNEE. Without an MRI, I can't get the care I need. But, all they care about is their bottom line. Ironically, a quick call to my insurance is all that is needed to change the referral. I WILL NEVER UTILIZE THEIR SERVICES AGAIN. Financial decisions are more important than good medical practice and basic communication.