Alert Protective Services, LLC.

Patricia D

Used Alert Protective Services to replace my existing security camera system. Excellent sales and installation. No hard pressure sales, truly consulted with me on how I should set up my new system. The installers arrived on time, were professional, and knew exactly what I wanted in terms of placement.

Tom Witt

Excellent response to a service issue.

Paul Jones

For years, this was a top notch company, but has recently merged/expanded and their current lack of customer service is fallout from this growth. My alarm system was installed 3 years ago and has had intermittent connectivity issues since installation. Zones go "offline" intermittently which triggers notification calls. The service department members are all very personable, but they do not keep good records and are unable to communicate what the previous technician has tried or done, which is critical for these types of intermittent issues. Furthermore, it is impossible to get the same technician. Each time a new technician comes out, they charge for a service call, and you have to request that the charge be dropped. The most recent time, they arrived with the plan to replace the same equipment already replaced at the previous service call. The solution was to reschedule, yet again. While I could be forgiving to a company that was embarrassed by these lapses, Alert Protective seems content to just keep scheduling service calls. I'd recommend another company if you want a working alarm system. Update - I cancelled service in December 2021, based on the review above. In February 2022 I received a bill from them. I contacted them and was assured that the charge was "an error" and that the account was "closed". I received another bill in May 2022 that had to be "cancelled". No apology for hassling me, and assured that it wouldn't happen again. We'll see. Very disorganized and poor record keeping. Strongly suggest any other alarm company

Sharon Carney

I really appreciate them explaining to me todayou're still explaining to me today oh you know I brought my cameras a few Days ago I had to come into the office and get clarity on how to use and what's going on this is happy and I'm OK very happy