Address: 1514 Woodlawn Dr, Baltimore, MD 21207, USA
Phone: +14102816200
Sunday: Closed
Monday: 9AM–5PM
Tuesday: 9AM–5PM
Wednesday: 9AM–5PM
Thursday: 9AM–5PM
Friday: 9AM–6PM
Saturday: 9AM–1PM
Daniel Schroder
Member for over 15 years. -Notary at the branch entered the wrong year... leading to my student loan forgiveness application being denied... Strike 1 -Went online for a auto loan quote, intentionally stopped application midway to avoid credit inquiry. CSR in branch completed the application anyway without my authorization... Strike 2 -Drained my account with inactivity fees during a pandemic when my preferred branch was inaccessible and phone hold times were upwards of 40 mins. Garbage.
_Blanboibunny
Good service, the ladies are really nice and everything is done smoothly for me, the security guard is very much a weirdo and constantly likes to hit on me so ladies please be safe when leaving the bank, at first it wasn’t weird when he was saying hi and hello and saying bye to me when I left. But then it got even weirder he started asking for my phone number and asking how old I was and it was very much weird and made me uncomfortable like I’m just trying to take money out damn😭
Caro A
They have a very slow process on loans. My online account was disabled and they cannot seem to figure out what was going on. I cannot get approved for any loan products (credit cards and loans) so there’s no point of putting any money in here.
Vladimir Musman
Great branch, the ladies providing customer service were excellent and very attentive and considerate.
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I don't know the customer service email but what I do know and I'll tell everyone who is on a joint account with someone who works with the federal government beware if you go to put money in or to take money out they will freeze your account and then send it back to you whatever is in there 30 days later they do not tell you this when you first open your account so please be aware do not put any real big money in there cuz you're going to have to wait to get it back have a blessed day info I think everyone should know
Vanessa, thanks for your question! We look at each individual differently, so as Patricia and Sherry noted, come in and talk to us! We have certified financial counselors that can review your finances and help put together a plan to get you back on track.
If you don’t work for SSA it’s easy to become a member too! Bring your ID to a branch and proof of residency if the address on your ID isn’t your current address. If you don’t live near a branch, our brand new online account opening system will be ready for use in about a week!
Hello, hours of operation are 9am to 6pm Monday through Friday, and 9am to 1pm on Saturday.
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