Address: 1001 Madison Ave, Covington, KY 41011, USA
Phone: +18597463400
Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Elizabeth Faucher
I called trying to get an estimate. Their final communication was to try cleaning the walls myself to remove a smoke smell in a home were buying. NO, that's why I want to hire you to do it.
Kelly Marshall
Super friendly and understanding.
ranger scans
not located at 1001 madison avenue in covington
Amy Oberjohn
I was very disappointed in the service we received and I would not recommend this company. The first technician we were assigned would call and say he was going to be there at a specific time and then not show up. When I would call him, he would give me another time frame such as 30 minutes and then not show up for 2 hours. I asked for a new tech and while the next was more reliable, he also was not the best. I do have to thank him that he found several places that had damage that the first tech completely missed on the initial report. But he too missed several areas in our basement ceiling that had damage. The first tech also caused additional damage because he did not put a pan under a dehumidifier on our hardwood floor and it leaked onto the floor. The second tech brought in an extractor and extracted a TON of water from the hardwood. The hardwood wasn't even mentioned as an issue in the first tech's report. Even after a pan was put under the dehumidifier in this area, it almost overflowed several times and each time the tech asked me if I had a shop vac he could use because he didn't bring his. The first time we did have one we had borrowed and we allowed him to use it. The second time was at the end of the job and he didn't bring a shop vac to pull the water from the pan and we no longer had the borrowed one. Therefore he attempted to move the pan by himself and spilled water all over the hardwood and carpet that had just been dried! Again, I would not recommend using Servpro based on this experience. UPDATE: It's been 3 weeks and I was never contacted. I guess I shouldn't be surprised. Very disappointed in this company and their lack of customer service.
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We work directly with all insurance companies to help eliminate customers having to act as a middle man. Our goal is to make the restoration process as seamless as possible. We are also a preferred vendor with State Farm.
Our team specializes in contents restoration, meaning we aim to restore your salvageable belongings after a fire or flood. Some things like food and medication are always advised to throw away after a fire.
Our franchise is certified by the IICRC. For a full list of our certifications, visit our website.
It’s at no cost to you.
An ERP is an Emergency Response Plan.
We are located in Covington, KY and service the greater Covington Metropolitan area.
Estimates are free. We provide estimates for water damage, fire damage, remediation, Covid-19 cleaning, decontamination and other cleaning projects. An on-site inspection may be necessary. Please contact us for more information.
Yes, we accept all insurance claims. Each of our clients who uses an insurance claim is assigned a Project Coordinator to help them process their claim from start to finish.
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