JP Flooring Design Center - an America's Floor Source company

Randy Wakefield

Atrocious customer service, bordering on either incompetence to not caring at all about their customers. Sure, these are difficult times, but waiting 3 weeks to get a response on a claim for a defect with a Karastan rug (a Mohawk company) is excessive. Plus no one under 35 works for 5 successive business days. Every job seems to be compartmentalized and no one communicates with each other. Over 3 weeks to get samples? In my former life as an interior designer this would have been the end of a company but JP seems to continue on - perhaps through lack of competition. Buying an area rug should NOT be this difficult. Beware: you pay 100% up front, then have no recourse. UPDATE: after a lengthy round of misdirections and discussions, JP Flooring finally got it right. The original rug was exchanged and looks great while we added another room - requiring carpet removal and furniture clearing and we are delighted with the end result. Customers need to realize these are difficult times for providers with acute labor needs. A bright spot with our issues was Stefanie, the manager that worked with us to resolve the issues. She was tirelessly working to make things right & deserves a gold star. Final verdict: we need carpeting changed on a stairway and we would use JP again. It does take patience though!

Yolanda Moschella

The guys were great. Very nice and professional. My floors look fabulous. Including the follow up guy was great. I have recommended to my friends. Thanks for a job well done.

Michael Logan

Great place to get all your flooring materials and installation.. Very professional and friendly staff.. I recommend anyone who needs flooring to give them a call.

Judy Wall

I wanted to mention that our installers were always on time, courteous and all-around fantastic! It was a pleasure from finding our product through Ted to scheduling our installation with Quincy.. Thank you JP Flooring