Hertz Rent A Car

Mark Shepherd

Reserved a hybrid vehicle weeks in advance. After charging my card I find out they "upgraded" me to a car that gets 18 MPG. Cancelled my order, but now my money is tied up for the weekend. Wonderful start to my vacation. Not even so much as …It's upsetting to see that we didn't provide you with the complete stellar experience that we expect for our customers. Could you do me a favor and email us at: https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsView.jsp?CUS_key=2&CUS_keyText=A%20Past%20Rental%20-%20Billing%20Questions%20or%20Comments/Feedback&CUS_routing=P&CUS_category=CON_US_PAST_RENTAL so that we can have a better understanding of where we can improve? - Justin

Charity Ashby

Just a FYI, they do a soft background check, which they don't tell you about. They hold a $200 deposit until you return the car, which they do not tell you about. Also if I had the time, I would have gone elsewhere.It's upsetting to see that we didn't provide you with the complete stellar experience that we expect for our customers. Could you do me a favor and email us at: https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsView.jsp?CUS_key=2&CUS_keyText=A%20Past%20Rental%20-%20Billing%20Questions%20or%20Comments/Feedback&CUS_routing=P&CUS_category=CON_US_PAST_RENTAL so that we can have a better understanding of where we can improve? - Justin

JASON Band

I was not informed of a $200 deposit. So there went $200 from my budget that I wasn't planned on being tied up. Also there were other things that I was not informed of. The worker was unprofessional by making me wait while he ran to taco bell and got his oil changed. (Mind you this was around 2:30ish)It's upsetting to see that we didn't provide you with the complete stellar experience that we expect for our customers. Could you do me a favor and email us at: https://www.hertz.com/rentacar/customersupport/index.jsp?targetPage=contactUsView.jsp?CUS_key=2&CUS_keyText=A%20Past%20Rental%20-%20Billing%20Questions%20or%20Comments/Feedback&CUS_routing=P&CUS_category=CON_US_PAST_RENTAL so that we can have a better understanding of where we can improve? - Justin