The UPS Store

M Wood

I was given a kitchenaid mixer from a gravely ill family member but I live out of state. The sentimental value of it (not to mention the price of these mixers) left me hesitant to ship it several states away to where I live. But Jamie wrapped it so well and with so much care that it probably could have been launched into space and still come back in one piece. I’m so grateful that she was was so gentle with this item!

Clare Byrne

Staff was so helpful handling multiple Amazon returns!

Bayan Jaber

Go in and ask for Jacob for speedy And excellent customer care service.

Charles Griffin

One of the worst. DO NOT let this store package anything of value. They do not follow UPS packaging guidelines though they'll swear up and down that they do. When presented with actual facts from the UPS corporation, combined with pictures of the damage, they suddenly loose their ability to comprehend the English language. Even after their corporate office recommended they give me a full refund, they didn't. This went on for months, no callback from the owner. I did receive a call from their regional office, but no resolution was arrived at. Manager lies at every turn. When I pointed out their guarantee, in print, on the sign above the counter in the store, they shrugged. A few weeks later, the guarantee sign had been changed to something unrelated to their guarantee of service. This store needs to be shut down. Permanently. Response to owner: Is this store 3515 located at: 33006 W Seven Mile Rd, Livonia, MI 48152?