Super 8 by Wyndham West Springfield/Route 5

Elizabeth

Positive: Generally, it was what one would expect from a Super8. Negative: The room was filthy. There was a lamp with glass table attached that had so much dust on it that people had drawn pictures in the dust. The towel rack in the bathroom was unusable as it was separated from the wall and hanging down by the molly's.

Nancy Santana

The rooms were old, musty and smelled like cigarettes or mildew. Carpets and sheets were dirty. Had to request clean sheets. The sheet covers also had cigarette burns on them. The bathtub had a mat that was dirty an also the tub was extremely cracked. Had to place a towel on the tub to shower cause it was nasty. Will not make reservations there again. The only positive thing the bed was comfy.

S

Positive: Nothing Negative: Reserved a double room only one bed had bedding. Refrigerator had mold in it, the heating and cooling didn't work. No continental breakfast and the community microwave didn't work.

Megan Hinton

I wanted to rate this hotel better I really did. At check in things seemed ok. Parking lot was a little worn down but not bad. Building is your basic budget hotel. We check into our room (King bed Jacuzzi Suite). Well It was nice. I will give them that. The bed (for the small amount of time I sat on it) was comfy. The tub fits only 1 person. But that was my bad assuming it was a 2 person tub. Then the issues started. First there was a plastic bag over the smoke detector (weird) and NO WIFI. Not on 3 phones or a laptop. We got a "you timed out" but was told by the front desk "we weren't doing it right" So we show him on our phone. He resets the modem. Nothing works. Finally after walking to the front desk 4 times he says "we can move your room". He puts us in a dbl bed NO microwave.... and expects I'm going to not want a price difference. I will say at this time the front desk clerk switched with Shelly. She was wonderful!! She realized I wasn't able to enjoy my king bed or tub. She tried to find us something close and finally just gave us the difference of the rooms. The Wifi was still pretty poor. She let me use the breakfast area for my popcorn since well now I have no microwave... The DBL Bed room: Generic room. Broken table, small beds (those are not normal doubles glad we had 2 we slept apart), no microwave, broken fridge that was stuck on ice machine and froze everything. Burns holes in the blankets and floor. Blankets are paper thin. Oh and the room above us never stopped moving. We got very little sleep. I came back from working the next day to find my key card stopped working. My boyfriend needed his card replaced twice while I was at work. I showered, packed my things and left. I wasn't spending another moment. I was not even offered a break or asked if anything could be done to get me to stay. Huge waste of time and money.... Except Shelly... Shelly you rocked!