Grrffiti Cuts

LORI STEWART

If I could leave 0 I would. Please read and be warned. Hope this never happens to anyone else. Treat you like family they say!? On Wednesday June 22nd My dear friend and neighbor took my 2 small dogs to be groomed at Grrffiti Cuts at 553 Dover Rd working full time I couldn't get them there due to open hours.The original appointment was at 11am. Grrffiti called and said there had been a cancelation and to come earlier. So we did. When they were finished grooming he went straight back to pick them up. Sophie was so excited to see one of her best friend! While he was there paying the bill they dropped Sophie, my 14 year old miniature shitzhu, on her head. They should have held her, not drop her! She sustained an injury that instantly paralyzed her. She was taken to animal house dover rd where she was given excellent intensive care as I visited several times. Their initial assumption was that she had a spinal cord injury and recommended she be taken to a Nashville emergency veterinarian clinic for further care. Grrffiti never mentioned that the contract that they had me sign clearly stated that any injury sustained would be covered as well as the cost of grooming. This was not the case! They said the grooming was done. They were sure to collect payment for the grooming. While my friend was paying the owner rushed out the door "late for court"...hence the earlier arrival time they requested. She was rushed to our regular Veterinarian where I got the emergenycall. I didn't feel a "no guarantee" spinal cord surgery at 14 years old was fair and decided to let her vet monitor her. After 3 days, and no sign of improvement I made the decision to put an end to her suffering. For absolutely nothing other than the negligence of Grrffiti Cuts. Sophie was a healthy active dog before this incident. My friends are devastated from the favor i had asked of them. I should not have had to put her to sleep. As I do understand accidents happen, how this has been handled is absolutely ridiculous. Their lack of concern has been obvious as no one from Graffiti Dogs has even contacted me to check on her. There was no apology, no remorse, and no standing behind the paperwork that I signed. After leaving the vets office , I went to Grrffiti and she restated that she was only willing to pay for half of medical bills that I've acquired from THEM DROPPING MY SENIOR DOG and that I would not be reimbursed for Sophie's grooming because the services were preformed!! I think the grooming is complete when you hand the dog back safely to the owner. I have never been so disgusted with the lack of compassion and willingness to right a wrong than I am today. I put my long time friend to sleep because a professional that I trusted to pamper her and care for her, carelessly dropped her. Not only did they drop her but they refused to accept responsibility and tried to blame Sophie saying she jumped. It's been a terrible ordeal and I write all of this to warn you of this place. So that maybe it won't happen to your furbaby, too. #JusticeforSophie She was loved and will always be missed and remembered. RIP sweet little Sophie

Camille Sanders

1st time bringing my Great Pyrenese here. and I will not be back again. When I picked her up I was told right away that she needed a BARK COLLAR because she was STRESSING the other dogs (while the other dogs are barking) my dog has never had on a bark collar and will never be on one. I also asked Brandy if the dogs in the back also have bark collars and she said No. Please deliver those information to your new customers with a better attitude.

Robin hamilton

I'm a honest pet lover, you must explain just what you want for your pet. The groomer that took care of Teddy was warm, caring and didn't mind if I asked for his hair to be a little more shorter. I like her a lot. It was his 1st time and they needed to learn each other. The shop is busy with all types of pets and parents, it shows they know what they are doing. Thanks to the staff, Teddy's groomer, and teddy's friend, the baby boy 😘

Christina Burke

Fixed what I didn't like. Had my goldendoodles groomed here, asked for their faces, pass, and private areas to be clean cut, everywhere else to be small trim. Originally for them back with barely a trim anywhere, complained and they took them back and fixed them immediately. Only problem after that was one of my goldendoodles rear (on the inside) , seemed to have been knicked, bled for a week, got a minor infection, I had to clean it and put ointment for a couple weeks. I'd consider using them again, as long as they are aware of what to do and not the next time.