Ashley

Category: Furniture store in Brentwood, Tennessee

Address: Cool Springs Shopping Center, 8099 Moores Ln, Brentwood, TN 37027, USA

Phone: +16156904444

Opening hours

Sunday: 12–8PM

Monday: 10AM–9PM

Tuesday: 10AM–9PM

Wednesday: 10AM–9PM

Thursday: 10AM–9PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

Elaine Thompson

Sep 29, 2022

My sales person (Jaie Tiefenbrunn) was very nice and patient with me while searching for accessories for my home, even took the tjme to show me their clearance area where I found great bargins! Great shopping experience today!!

Kelsie Watts

Sep 19, 2022

Angela was a JOY to work with. She was very friendly and professional while giving us multiple design options. She’s one of the main reasons we chose to do business at Ashley’s. Highly recommend going to see her.

Raymond Bernstein

Sep 18, 2022

The salesperson was very nice and accommodating. He was moving furniture around the store so that we could evaluate how things looked together. Nathan made the process very easy.

C Nagel

Sep 17, 2022

Unfortunately I had to give a one star bc that’s the lowest there is. DO NOT WASTE YOUR TIME OR MONEY ON THIS PLACE!!! They have the WORST CUSTOMER SERVICE ever and do nothing but make promises they refuse to keep. I’ve been waiting almost a year for my order. Was told we’d pay once it was received, but they started charging us the day we ordered it. We’ve been paying on furniture we don’t even have for MONTHS!! Everytime they schedule to deliver they cancel and refuse to bring the pieces they’ve been holding in their warehouse FOR MONTHS!!! They are holding over half of my order hostage for one piece of furniture! And refuse to deliver or allow me to pick up what they’ve had in stock this whole time. We ordered this in December. They canceled our first order after it came in and gave it to another customer, then made us reorder and start over. Constant lies. Constant issues. Worst experience ever! BEWARE!!!! Twice in two months they promised to deliver and cancel the day or two before after I waited a month each time. And now I’m stuck with rails to a bed I can’t use and partial furniture pieces until THEY decide to ALLOW ME the rest of my furniture. Corporate customer service is useless and the stores don’t take responsibility for anything. They both deflect to each other to avoid having to deal with anything.

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Questions & Answers

Can someone please answer the phone? I've called 4 times during business hours and can't get anybody on the phone.

Erick Racedo | Sep 30, 2020
Eric & Marci Henning | Sep 30, 2020

Calling customer service seems to always result in 45 min wait. It has been frustrating that each time I need to call, it is all routed to customer service, store never answers either. The wait is horrible. I decided from now on, I can drive to the store for questions quicker than calling.

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Why are you closing you have beautiful furniture?

Lee Millen | Oct 1, 2018
Jones | Oct 1, 2018

R2G shutting them down. Their prices vs. quality was not good.

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