AT&T Store

Daniel J

I wanted to draw attention to the inappropriate behavior (Cody store manager) and Tucker. They treated a customer that had been with AT&T for 27+ years. If you add their time together with AT&T does not even equal the time this customer has with AT&T. On 9/22/22, Cody and Tucker where very rude and unprofessional with this customer which is bringing negative impression about this store this sort of behavior is unacceptable, and I hope necessary steps will be taken to ensure that it doesn’t happen again.

Anthony Aguilar

Unprofessional, rude, & unhelpful too put it lightly. I am completely dissatisfied & disappointed. Especially at the sales rep Tucker and the manager Cody. They were rude to my mother & added several items to her plan without permission. Once confronted, they removed the items and refused to elaborate at all. I will never come back & am telling everyone I know. Horrible, I am amazed people like this can even be employed in customer service. The worst of it all, was that they were just plain rude. I fully intend on complaining to corporate.

Linda Moreno

Samsung and ATT have come a looooong way. It was a surreal visit. Free new phone, will order my preferred color and ship to my house and both men were patient with an older lady's technical ignorance.

Nikki Espinoza

This particular store (Cedar/Shepherd) I picked because my friend goes there and told me they are always so helpful. I originally stopped by to update my auto payment because I got a new debit card and I asked about better speeds on the internet, next thing I know I'm ordering fiber after being explained all the pros about it vs what I had. Then they mentioned the TV part of it because I had Dish network and I pay an excessive amount for it, so I got the TV program. Before I left I was having issues with Verizon and my Dad's phone being turned off for having a credit of $131.38... They over heard me frustrated with Verizon and showed me the AT&T cell phone plans and because they were so awesome with everything else I not only switched my family's 4 phones but added my dad to my plan also. I went to 2 other Verizon stores that day just to fix one issue and never got any resolution then still had to be transferred to 4 different agents. Dealing with AT&T and Your team at that store is one of the best experiences I've ever had. Thank you for hiring the good ones!!