River Valley Restoration LLC

Category: Roofing contractor

Address: 1306 Collins Rd NW, Lancaster, OH 43130, USA

Phone: +17407855000

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Kolayah Martincic

Sep 24, 2022

They put in a new 6 foot privacy fence for our house. The fence work was decent, except they had to comeback later to replace the gate (because it wouldn’t close). We appreciated their willingness to make things right. The price was very reasonable for the whole job.

Bill Richardson

Sep 14, 2022

DO NOT use this company. Contacted them for an initial estimate after hail damage. They showed up, and told me they would work on their own "rebuttal" estimate to present to the insurance company. Spent many weeks, which turned into MONTHS asking for an update. When I finally got someone to reply to me, was told (by the same guy who surveyed the damage the first time) that he didn't remember what was going on with my project and asked me to remind him. I reminded him of the day he spent looking at my property and assessing the damage, and he suddenly "remembered." Then weeks passed again. Was not able to get ahold of him again through his contact info, but his "assistant" who was there the first day, finally replied to me. "Hey. What were we looking at out there?" At this point I was fully frustrated and when he asked if he could come out for a second estimate the following week, I obliged, with the understanding that if he didn't show up on the day/week we discussed, we were done. It has now been 6 weeks since that agreed upon time has come and passed. Today I get a phone call from him. I am working, so I ignore it. After I ignore it, I get a test (verbatim) "Hey ***** was calling to see when (sic) we were in the process I don't know if we're waiting on your mortgage to endorse a check for the roof being done can you please give me a call ********** thank you" I was not waiting on any check or endorsement from any third party. I can pay for the work out-right. I was waiting on an adjusted estimate for my SIDING, not roof. I texted back that their services were no longer needed. These guys are a joke. They are so disorganized. As a business professional, I know that what they are doing is stringing potential clients along until it suits their schedule. As someone who also, in my younger years, has construction experience, I opt to buy the materials and do the work myself. If their client management is this terrible, what should I expect from their actual work? I've been through the wringer all my life with contractors, and I work with contractors DAILY for my profession. I strongly recommend doing the work yourself (it'll get done faster, and with the care for correctness that you expect) or hiring another company, or if you have one, a trusted family member. Not trying to disparage anyone's business, just adequately relaying the waste of time I experienced with this company.

Erin D

Sep 14, 2022

I spoke to several contractors before choosing a company to replace the roof on my cabin. Casey was very thorough in explaining the roofing process, and responded quickly to all my questions. The company adhered to the dates they had committed to, and their price was fair. I was extremely happy with my experience.

Lambkin Lane

Aug 30, 2022

We have a home built in 1890 that needed extensive exterior work which included exterior siding, repairing/replacing a large section of the roof (that had slate shingles) and new gutters. We're very pleased with the results - the crews doing the work were very efficient and left our property as clean as it was when they started. Casey was there throughout the process if we had any questions. A job well done and we certainly would recommend people contact this company for their home remodeling work.

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Questions & Answers

Can you insulate my attic?

River Valley Restoration LLC | Sep 30, 2020
River Valley Restoration LLC | Sep 30, 2020

We can help with many insulation projects, give us a call!

do you replace window seals in double pane non opening windows

Gary harris sr | Oct 1, 2019
River Valley Restoration LLC | Sep 30, 2020

Yes we do! Give us a call and we will happily provide some additional information.

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