Autumn Creek Apartments

Category: Apartment complex in East Amherst, New York

Address: 5 Autumn Creek Ln, East Amherst, NY 14051, USA

Phone: +17163468950

Opening hours

Sunday: Closed

Monday: 9AM–5:30PM

Tuesday: 9AM–5:30PM

Wednesday: 9AM–5:30PM

Thursday: 9AM–5:30PM

Friday: 9AM–5:30PM

Saturday: 10AM–4:30PM

Reviews

Maryam Hoviehzar

Oct 1, 2022

I've just moved to this beautiful neighborhood and so far I really loved it. The maintenance team is very professional and they respond so quickly.Kevin Travis was the maintenance person and he was so polite and helpful. All because the management is great, I am so happy with my decision to move-in here.

Brian Caresosa

Sep 13, 2022

A very pleasant experience here so far! The neighborhood is pretty and well-maintained, and we love the apartment itself. We've had family and friends come to visit us and they've all made positive comments about it. So kudos to maintenance and management who've really worked to keep things looking brand new! The move-in process was also very smooth. I can say that each of that staff that I've communicated with over email/phone have all been very friendly and would keep me informed. They took the time to call and check-in with how the move was coming and if there were any questions/requests I had. So special thanks to Maura, Jessica, and Karen for all your help! :)

C C

Sep 8, 2022

I am in my 7th year at Autumn Creek and I have nothing but praise and gratitude for the team and for the blessing of living here. It is an extraordinary place that offers so much more than any other complex. The manager Karen and her office staff, Rob and Kevin, Al and Angel are all exceptional with kindness and excellent service that make a living here a wonderful experience. I have lived in many places in WNY and different states along the East Coast, and this is by far my best living experience. The neighbors are wonderful too. Nothing is lacking here. From the beautiful grounds and the beautiful modern apartments with the best amenities to the kind people, this is the best place to call home. Highly recommended! And much thanks to the Autumn Creek team for being so reliable and dependable these seven years!

Anthony Tessari

Aug 31, 2022

This is one of the best places to live in WNY. If you ever have any issue with anything in the apartment, they send a team to fix it ASAP. I submitted a work order late last night on their website and by 10AM this morning, I got a text that Kevin and Travis had completed it. After living in places where it can take weeks for even major things to be fixed, it is refreshing and incredible to see stuff taken care of quickly. One less thing to worry about. Thanks again, Kevin and Travis, you two always do an awesome job!

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Questions & Answers

Do you allow dogs?

Autumn Creek Apartments | Oct 1, 2019
Autumn Creek Apartments | Oct 1, 2019

Yes! We have a dog park and pet spa at our community. Weight must not exceed 60 pounds in upper apartments, and 100 pounds in lower apartments. Aggressive dogs are prohibited. These breeds include but are not limited to: Pit-bulls, American Staffordshire Terriers, Chow Chows, Rottweilers, Dobermans, Akitas, Dalmatians, Siberian Huskies, American Bulldogs, all forms of Mastiffs, Hybrid Wolves and other similar dogs known for their aggression. Please note, mixes of these breeds will be allowed. A Pet Addendum is required for both cats and dogs as a rider and forms a part of the Lease Agreement. No monthly pet rent required. Please call the office for details.

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Is there anyway to use a different internet provider, and handle those utilities myself? I don't use cable so being forced to get cable would be very inconvenient.

Massimo de Jesus | Sep 30, 2021
Autumn Creek Apartments | Sep 30, 2021

Hi! We do have a required technology and valet trash package. Which we're sure you will find is an affordable option even if you choose to just use the internet service.

What is the smoking policy?

Autumn Creek Apartments | Sep 30, 2021
Autumn Creek Apartments | Sep 30, 2021

We are a 100% Smoke Free Community.

What school district serves the community?

Autumn Creek Apartments | Sep 30, 2021
Autumn Creek Apartments | Sep 30, 2021

We are part of the top-rated Williamsville School District (Dodge Elementary, Casey Middle and Williamsville North High School).

Is additional storage available?

Autumn Creek Apartments | Sep 30, 2021
Autumn Creek Apartments | Sep 30, 2021

Yes, additional storage is available to rent. Prices are based on size and range from $18 - $40 per month.

How do I get my packages?

Autumn Creek Apartments | Sep 30, 2021
Autumn Creek Apartments | Sep 30, 2021

Packages are delivered to your front door at Autumn Creek Apartments.

What are pool hours and seasonal availability?

Autumn Creek Apartments | Sep 30, 2021
Autumn Creek Apartments | Sep 30, 2021

We have a stunning salt water swimming pool that is lifeguard attended. It's open Memorial Day through Labor Day. Hours may vary depending on the time of year and the weather but they are generally 11 am to 7 pm.

Can I reserve the common areas, are there any fees?

Autumn Creek Apartments | Sep 30, 2021
Autumn Creek Apartments | Sep 30, 2021

Absolutely! Our residents can rent our recently redecorated Clubhouse during non business hours. Residents receive 1 rental free every year. Each additional rental is just $100 per rental.

What is the policy for guest parking?

Autumn Creek Apartments | Sep 30, 2021
Autumn Creek Apartments | Sep 30, 2021

We have open parking for our residents and guests. We do ask that if a guest will be parking in our lots for a significant period of time that you let our Leasing Office know. It is imperative that all guests follow our snow removal plan just as our residents do to make sure we have clear parking lots for everyone in the Winter.

Is a fee or permit required for parking?

Autumn Creek Apartments | Sep 30, 2021
Autumn Creek Apartments | Sep 30, 2021

There is only a fee if you choose to rent a garage. The monthly garage cost is $102.

What is the parking situation?

Autumn Creek Apartments | Sep 30, 2021
Autumn Creek Apartments | Sep 30, 2021

We have an abundance of parking throughout the community. If you prefer a garage, residents can rent a garage for just $102 per month.

How are emergency repairs handled?

Autumn Creek Apartments | Sep 30, 2021
Autumn Creek Apartments | Sep 30, 2021

Our Maintenance Team is available for emergency service requests 24/7. Just call our office and a member of our team will get the details of what is wrong and if there is an emergency we will dispatch someone to assist you.

How are repairs handled?

Autumn Creek Apartments | Sep 30, 2021
Autumn Creek Apartments | Sep 30, 2021

Our award winning maintenance team will take care of your service requests. They are here Monday through Friday from 8 am to 4:30 pm. Just log into your Resident Portal and place your service request or give our Leasing Office a call and we can place the service request for you. Our goal is to complete each service request within one business day but, from time to time it may take longer due to ordering parts - we'll keep you informed of the progress of your request.

Do you have recycling?

Autumn Creek Apartments | Sep 30, 2021
Autumn Creek Apartments | Sep 30, 2021

Absolutely! Recycling services are included in your Valet Trash service. Additional recycling totes are available near the dumpster areas.

What utilities are included or not included in the rent?

Autumn Creek Apartments | Sep 30, 2021
Autumn Creek Apartments | Sep 30, 2021

Residents pay for their own gas, electric and water/sewer.

What is included in the rent?

Autumn Creek Apartments | Sep 30, 2021
Autumn Creek Apartments | Sep 30, 2021

You will have access to all of our amenities including: our newly remodeled Clubhouse, Business Center, Saltwater Swimming Pool, 24 Hour Fitness Center, Sport Court, Kids Activity Zone Playground, Toddler Playground, Dog Park, New Pet Spa, Koi Pond and Private Pond.

Can the apartment be sublet?

Autumn Creek Apartments | Sep 30, 2021
Autumn Creek Apartments | Sep 30, 2021

Yes, we do allow subletting! Reach out to our Leasing Team and they can walk you through the process.

Can the apartment be listed on Airbnb?

Autumn Creek Apartments | Sep 30, 2021
Autumn Creek Apartments | Sep 30, 2021

No, our apartments cannot be listed on Airbnb.

What is the guest policy?

Autumn Creek Apartments | Sep 30, 2021
Autumn Creek Apartments | Sep 30, 2021

Your apartment is your home and we expect you to enjoy having guests over. If you do have someone stay for a significant amount of time please let us know as we do have occupancy guidelines that must be followed.

Is there an application fee?

Autumn Creek Apartments | Sep 30, 2021
Autumn Creek Apartments | Sep 30, 2021

We have a Background Check Fee of $20 for every applicant 18 years of age or older.

What leasing options are available?

Autumn Creek Apartments | Sep 30, 2021
Autumn Creek Apartments | Sep 30, 2021

We generally do 1 year leases. Depending on availability and time of year, we can do shorter terms and furnished leases. Give us a call and we'll see if we can assist you!

When is the trash picked up?

Autumn Creek Apartments | Sep 30, 2021
Autumn Creek Apartments | Sep 30, 2021

To help keep our community beautiful and to assist our residents; we have engaged Valet Trash & Recycling services. You will be provided with a Deck Box that is kept outside your apartment home. With this service you will be able to place your bagged trash and recycling outside your front door 5 days/week! Service will take place Sunday through Thursday in the evening.

What about internet service? Is internet included?

Autumn Creek Apartments | Sep 30, 2021
Autumn Creek Apartments | Sep 30, 2021

All residents can take advantage of our Ultimate Technology Package, provided at a discounted rate, which is added to your monthly payment. The package includes: high-speed wireless internet access up to 100 Mbps, digital cable with over 200 channels, the SHOWTIME® package, and two set top boxes all through Spectrum.

Is renter's insurance required?

Autumn Creek Apartments | Sep 30, 2021
Autumn Creek Apartments | Sep 30, 2021

Yes! It is required that you carry renter's insurance to protect your belongings. Damages caused by a resident, even when unintentional, are the financial responsibility of the resident. Without renter's insurance, you don't have coverage for personal property loss, liability, or injury to others that may result from accidents or your negligence. We have partnered with Resident Insure, a premier provider of renter’s insurance products. Resident Insure works with several A-rated insurance carriers to bring you policies with excellent coverage at a very affordable price.

What is the pet policy?

Autumn Creek Apartments | Sep 30, 2021
Autumn Creek Apartments | Jun 2, 2022

*Updated Pet Policy: We are a pet-friendly community! Aggressive dogs are prohibited. These breeds include but are not limited to Pit-bulls, American Staffordshire Terriers, Chow Chows, Rottweilers, Dobermans, Akitas, Dalmatians, Siberian Huskies, Malamutes, American Bulldogs, all forms of Mastiffs, Hybrid Wolves, and other similar dogs known for their aggression. Please note, no mixes of these breeds will be allowed. ​​A Pet Addendum is required for both cats and dogs as a rider and forms a part of the Lease Agreement. A One Time non-refundable Pet Fee of $300 for the first pet and $200 for each additional pet. The monthly pet rent is $22/month per pet. For each pet weighing 50 lbs. or more there is an additional $100 non-refundable pet fee. No hidden fees! As a convenience to you, there is no Pet Security Deposit or Pet Move Out Fees. Upper apartments have a weight limit of 60 lbs, there is no weight limit in lower apartments and townhomes.

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Is there a late fee for overdue payments?

Autumn Creek Apartments | Sep 30, 2021
Autumn Creek Apartments | Sep 30, 2021

If rent is not received by the 5th of the month your rental account will be assessed a $50 late fee plus postage charges on the 6th of the month.

When is rent due? / How do I pay rent?

Autumn Creek Apartments | Sep 30, 2021
Autumn Creek Apartments | Sep 30, 2021

Your rent is due every month on the 1st. You have many options when it comes to paying rent; we want to make it easy for you! The easiest way is to set-up auto-payments through your Resident Portal online. We also accept e-check, credit card, online banking, automatic withdrawal, payment by mail and money gram. We do not accept cash.

Do you guys have any mobility units for wheelchair users?

abby mogan | Sep 30, 2020
Autumn Creek Apartments | Jun 2, 2022

Yes, we are ADA accessible.

I have sent two emails asking to speak with someone about renting an apartment..... No reply to either. I have tried calling the number on your website page and I get a message that "the person you are calling is unavailable and not taking calls"

Devin Leonard | Sep 30, 2020
Autumn Creek Apartments | Jun 2, 2022

We are sorry you were not able to get in touch with anyone. We are available by phone 24/7 - 716-204-5252, if you have any questions, please call or visit our website - AutumnCreekApartmentLife.com. Thank you!

Do you allow smudging sage in apartments

Gavin Pronovost | Sep 30, 2020
Autumn Creek Apartments | Jun 2, 2022

We do not, smudging requires burning sage and might violate Section 48 RULES in the lease under these circumstances: (1) The comfort or rights of other Tenants must not be interfered with. Annoying sounds, wind chimes, smells (including smoke smells), and lights are not allowed. (27) Tenant will not use candles or lamps which create or contain a flame. Hopefully this is helpful. Thank you

How much is it

I B | Oct 1, 2019
I B | Oct 1, 2019

How about 1 bedroom

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Where is my parking space?

Autumn Creek Apartments | Oct 1, 2019
Autumn Creek Apartments | Oct 1, 2019

There are not assigned parking spaces, there is ample parking for every resident. We also have detached garages available to rent.

What size apartments do you have?

Autumn Creek Apartments | Oct 1, 2019
Autumn Creek Apartments | Oct 1, 2019

We have 6 different apartment layouts of spacious 1 and 2 bedroom apartments. 1 bedroom floorplans are 900-950 sq. ft. 2 bedrooms boast 1090-1290 sq. ft. Each apartment has it's own private entry. We encourage you to visit our website to view our available floor plans.

How do I pay rent?

Autumn Creek Apartments | Oct 1, 2019
Autumn Creek Apartments | Oct 1, 2019

Through our Resident Portal, residents have access to pay their rent through a convenient and secure environment. Residents can login 24/7 to view account balance, set auto-payments, or make one-time payments.

How much is a 2 bedroom?

Byebye Felicia | Oct 1, 2018
Rachel Foskey | Oct 1, 2018

There are different prices based on the sq ft and amenities. You won't know unless you check the availability with them.

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