McDonald's

Fierce Knight

Went through the drive thru to grab some breakfast for me and my mother. There were two cars in front of me, but excepted the wait. The issue, I encountered was when I placed my order. I mispronounced a couple of items which is normal with someone with my condition. However, the male employee that took my order laughed and pronounced the order back to me trying to contain his laughter. I called and spoke to the manager about the experience and was questioned by the manager asking, "Which lane were you in?" I told her the first lane in the drive thru. She said, "That lane was closed." I know the lane was not closed, because there two cars in front of me that placed orders. She asked "What car were you driving? We can look at the footage." I told her the red Nissan. She asked, "How do you know that he was laughing at you? He could have been laughing at a coworker. He is the best employee ever." Her tone was not rude, but very defensive. I responded that if he is/was laughing with a coworker make sure the mic is not on for the customer to hear, because that is misleading. The manager said that she will see how to make it better. The phone conversation ended. I'm not on the inside of the building to see what is going on in there. But the manager's line of questioning could be done in more of a professional way. Even if the employee is the best and this is not a normal thing to happened with the employee. Still be respectful to the customer that is bring up the issue they experienced.

Super Duper

With only 2 cars at the drive thru I waited 15 mins and called to verify if DoorDash uses the “walk up” window when the dining area is closed. I was hung up on. Still waiting in the drive thru line and called 6 more times and SHE answer hello a couple times when I said doordash. Never did get the customers order

Lanna Meyers

Went through the drive through window and it took approximately 30 minutes before receiving my order. I used my reward point to get a free fish sandwich. Finally, after driving away i thought to check my sandwich. The buns was so cold it was as if they had taken it straight from the refrigerator and slapped it together. The fish patty had very little heat due to the cold buns (I'm guessing) and the cheese was curled up on two corners that was not between the sandwich. Evidently the cheese had not been wrapped to preserve it's quality and freshness. I parked and decided to go into the restaurant (refusing to get into that long line again) to ask if they would make it over. After entering in the store... No-one was there to help the 2 customers that had been waiting for quite awhile. At that point I left and trashed the "Outdated North Pole" sandwich.

Gee Wiley

We stopped by for a quick meal on Easter (of all days). The greeter was not friendly nor was he clear on repeating our order. I had to reclarify the order and he was actually more rude at the window. He walked away w/o handing the entire order to us and I believe the manager handed us the remaining of the order....This was a simple task to handle. But, kids will be kids.