Lowe's Home Improvement

Category: Home improvement store in Paterson, New Jersey

Address: 265 McLean Blvd, Paterson, NJ 07504, USA

Phone: +19733418102

Opening hours

Sunday: 7AM–8PM

Monday: 6AM–10PM

Tuesday: 6AM–10PM

Wednesday: 6AM–10PM

Thursday: 6AM–10PM

Friday: 6AM–10PM

Saturday: 6AM–10PM

Reviews

Romeo Assi

Sep 28, 2022

Keisha at customer service the one with bad eye really disrespectful very bad customer service

Nick Proton

Sep 28, 2022

The process of purchasing and getting a pair doors installed was frustrating and a waste of time. This afternoon I received an email and text confirming my door measurement appointment had been scheduled with NJA Remodeling & Home. After looking at their reviews online I noticed NJA's more recent reviews for installing doors were very poor. I then called Lowe's Customer Care and requested to have another contractor do my door installation and I was told "that's not possible." The rep I was speaking with clearly didn't know what to do and how to respond and after an additional 10-15 minutes of confusing back and forth he ended the call by advising me that the store manager will give me a call. With a little over a day before my scheduled appointment I had little faith Lowe's would come through with my request so I decided to visit the store. As per my previous visits when I arrived to the Mill Work section of the store there were no employees in site. You could walk down as many aisles as you want but you will not have any luck finding a rep to help you. After some time I went to customer service (I will add that THEY have always been helpful), they made a couple of attempts to get someone to help me but nobody responded to the pages. I requested to speak with the manager and after another 2-3 pages and calls by the customer service rep, no manager ever came to speak with me. I then requested to cancel my service and asked for a refund. This whole process took up 2 weeks of my time, holding up a current project just to end in zero results. This whole process greatly frustrated me especially when I pretty much begged Lowe's to take my money and they continuously fumbled the process.

Sam Bush

Sep 27, 2022

Very rude customer service No one will help and items missing u do in store order u will regret .chaotic and disorder . Go to other locations. They are the worst in nj.

Matthew Ramsay

Sep 22, 2022

Great service

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Questions & Answers

also the workers dont walk to show u where nothing is they point and its always wrong

I Breathe Fitness IBF | Sep 30, 2018
Jason R | Sep 29, 2020

haha, just ask them

Do they rent tools/equipment???

Freddie Barco | Sep 30, 2018
Evon blake police and poetry | Sep 30, 2018

They do not rent tools... Try home depot

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Why do you leave customers on hold for up to an hour and still not satisfy them

barry porter | Dec 3, 2021
Eric Thatcher | Dec 3, 2021

No one wants to work and make an honest living anymore. We have been hiring since March 2020 and have not stopped. Thanks Again

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I placed an order I was told it would take 2 weeks and it's already been 2 months.. I was called and told that my order was in store just to get there and be told it's a mistake

barry porter | Dec 3, 2021
Rocco Santomenno | Dec 3, 2021

Cancel the order or speck with a manager about compensation

i got a blank key with fob for my car... i only need it cut. can they just cut it?

Raul Ramirez | Nov 3, 2021
Gregg Kits | Nov 3, 2021

I doubt it

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What are the Covid safety practices like here?

Anonymous | Sep 29, 2022
Dana Braunstein | Sep 29, 2021

None except masks required

Hi We are installing a fence and would like to know all the items I need to buy to avoid too many visits to the store. Is anyone able to help me plan my purchase?

Delia Nagar | Sep 29, 2021
Sonny Ordonez | Sep 29, 2021

DIY Fencing Kit. Stakes and String. Tape Measure. Torpedo Level. Circular Saw. Ready Mix Concrete (1½ bags per post) Post Hole Digger. Digging/Tamping Bar.

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You do copy of cars key ?

KIMO LAHRIZI | Sep 29, 2020
Jose duran | Sep 29, 2020

they do, but i believe only non chipped ones

Do they sell pressure treated 1 by 5's

Mo R | Sep 29, 2020
Lance Schnurr | Sep 29, 2020

They sell pressure treated. You have to check with them on the size.

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They never know where the stuff are...always talking or texting by the phone...you need to teach them where is the stuff...not just pointing...

josselyn venegas | Sep 30, 2019
Gokay Gozum | Sep 30, 2019

All of the market like this have same design. Everything has its own place

Do you remove appliances after delivery of new ones?

Vivian Sheerin | Sep 30, 2019
Jason R | Sep 29, 2020

Yes for a fee

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do you have fish fryers

Sharon Osetek | Sep 30, 2019
Jason R | Sep 29, 2020

No

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Do they trim the bottom door to a room?

J | Sep 30, 2019
Amanda Nieves | Sep 30, 2019

Yes they do. I just bought some recently

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How much does it cost to rent a steam cleaner?

Donna Leba | Sep 30, 2018
Scott P | Sep 30, 2019

It's about $30 for 24 hours and $40 for 48. I know this because I stood in line at the returns counter for over a half an hour and that's where the machines are located.

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Do you have the plant melampodium?

Carole Weld | Sep 30, 2018
John Vervoort | Sep 30, 2018

I believe they do

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I would like to decorate my apartment as I would

Rosa SeBastian | Sep 30, 2018
Luis .García | Sep 30, 2018

Go, visit the store you will see examples and you will have your own ideas ..... good luck ....

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Is loews hiring at this time

shelia anderson | Sep 30, 2018
Jason R | Sep 29, 2020

Yes, please apply

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do they have metal shelving

Sharyn Gallatin | Sep 30, 2018
Kathleen Thompson | Sep 30, 2018

Yes, they do.

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Do they sell,window screens

KB Boyaci | Sep 30, 2018
E Hernz (EH) | Sep 30, 2018

Yes. You can make a screen for any size window. Good luck.

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do you have any space heater

Steven Sabbagh | Sep 30, 2018
Jason R | Sep 29, 2020

yes

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Can i buy a half sheet of green board

Sandy Martinique | Sep 30, 2017
Topaz Bott | Sep 30, 2017

Recommend home Depot

I should I do, to restore my kitchen? Do you do the entire job? Removing and installing news cabinet?

teodora Perez | Sep 30, 2017
Jeff | Sep 30, 2017

I'm no expert, but I would say work within your budget and from top down. Any ceiling lighting that you want to do, then cabinets & counters, sink, then any appliances that you want/need to upgrade, then same with any pots & pans, plates, silverware, etc. When it comes to counters and cabinets, personally I would recommend saving up to do that in one shot for two reasons: 1. a bundle deal, and 2. consistency/coherence. In the end, you want it all to match, and if you do a partial job, you might find the exact matching product unavailable. Those are my thoughts, for whatever they're worth.

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