Mazzone Ace Hardware

Christina Han

Update: Stephanie at Mazzone assisted me, and they have since done what they could to make the below issue right. Our trips to Mazzone have been great ever since-- everyone is super friendly and want to help. I'm glad we can put that bad experience behind us! Prior review (May 2022): Super friendly staff at Mazzone who want to help (except the female manager who didn't seem to care). If you live close enough, cross-check and start conservatively with paint, as they oversold my partner by *3 GALLONS* (it only took 2 gallons for two coats of primer over the entire place). Also, they mixed a light grey paint when I had brought in a dark grey/almost black can of paint to match (no test drop so I didn't realize it didn't match until I got home; no refunds or re-mixing). Overall, Luis was the most customer-centered and helpful.

Carlleen Wilson

I got what I wanted plus more and the people were nice 👌

Amit Ramjit

Extremely friendly staff. They will great you, introduce themselves and help you with any shopping needs. I was wall mounting my TV and the staff was quick to assist me and show me the necessary hardware I would need to use.

Bryan Petcoff

UPDATED REVIEW They went above and beyond to fix my paint issue. After reaching out to me and exchanging emails, I was unable to come by the store during typical hours today because I had some appointments downtown. They reached out to me after close and Luis, their Assistant Manager, offered to come to my apartment down the street to scan the tile that I was attempting to match with their handheld device. He then went back and mixed me new paint and did an exchange, all after hours, to get me the paint that matched. Bagged up some snacks for my dog on the way out, as well. Genuinely above and beyond service and care to fix an issue. I now know, and I hope this review helps others to know that they typically do no return or exchange mixed paint. That said, I appreciate the extreme care and empathy they showed and will definitely again be frequenting this neighborhood store. PREVIOUS REVIEW Been here 2-5 times a week since I moved in down the street despite their prices and selection not always being the best and having to leave to go elsewhere. Don’t see myself going back after today. Went in to buy paint, only needed a small amount but the smallest they sell is a quart, no sample sizes. Picked out a color and when they went to make it they said they were out of the type I requested and I’d have to go with one that’s $10 more expensive. They honored my $5 coupon that they otherwise wouldn’t have, but still…$30 for a quart was more than I wanted to pay, which I explicitly told them. But, I gave in to the more expensive paint they offered despite vocalizing that I was very hesitant. They mixed it and sold it to me without doing a drop test on top to see if I liked the color. I thought nothing of it. Bought, went home, and did so myself. It didn’t match my item and was way brighter than the sample card. Went back 10 minutes later to return and they said no returns on mixed paints. I’ve never seen a paint supplier not take unused paint for returns. How on earth would they not tell that to a customer who was hesitant about a purchase, one who during the transaction said the paint wasn’t for a wall but for furniture. I now have $30 of unusable paint and am going to have to find a new hardware store. The very friendly staff is the only reason I am giving 2 stars versus 1.