Palmetto Hot Tubs

Tyrone McDonald

We bought a hot tub last year with this company and will never do business with them again. Our hot tub has been tripping the breaker but we didn't know why. I went to drain the hot tub to get ready for the summer and it was still was doing the same thing. I called Palmetto and I was speaking to the owner telling him what happened and I needed them to come out and troubleshoot. Immediately I was told that we burned the hot tub up without sending anyone out to troubleshoot and he was very rude and disrespectful telling me that Im lying and we burned the whole hit tub up. Our hot tub is still under warranty. I been an electrical, aviation and auto mechanic for over twenty years and you never diagnose and issue without coming out and troubleshoot the issue. I then called CalSpa Corporate and they connected me with a great guy name Dusty from AllSpa who came out and troubleshoot our Hotub. After troubleshooting the diagnosis was the hot tub element was bad. He replaced the hot tub element and our hot tub is up and running again. We will never do business nor will we recommend this company to anyone else. Your response shows unprofessionalism. Calspa also called All Spa who is in their directory and the issue was covered under warranty and Its all documented with an reimbursement on the way. They did not call you because of your rudeness and I explained to them that I refused to work with this company again. They understand customer service and the young lady was nice and very helpful that's why they did not reach out. Also to state that our hot tub is still under warranty. Sense is not common when you try to diagnose over the phone. Have a great day!!!!

Hill Jack

Couldn't speak higher of Brodie. Very respectful and professional. Thanks for all the help w our hot tub purchase. We love it!

Skyllar Williams

I went to a few places looking for a hot tub for my new house, John welcomed me at the door with a warm smile. He answered all my questions and concerns about spacing on the concrete pad where i wanted it. He was super professional and knowledgeable. He has a customer for life.

Jackie Ip

Great customer service, John answered all questions I had and was very kind