DSW Designer Shoe Warehouse

Candice Royal

I used to work for DSW at this location back in May and stayed until the end of August. The management there is absolutely horrible, there were two supervisor/keyholders who were great, very friendly and gave great service to customers. However, the General Manager (Tammi) and Assistant Manager (Mila) however were rude to customers and passive aggressive to their associates. They're also shady with their data capturing. When you check out at DSW if you don't have a loyalty rewards account, you are given the option to sign up. Your phone number is how your account is pulled up in the registers. When you are a loyalty rewards member, and you give out your home address when you sign up, you get physical coupons sent to your home address in the mail. On the back of the coupons is your loyalty rewards membership number....when you come in and your coupon is scanned it is not immediately thrown away(like it should be). The Assistant Manager (with the General Manager's knowledge) would stack up the coupons at the side of the register and when a customer comes in and they either A. Don't have a loyalty rewards account and doesn't want to sign up or B. Has a loyalty rewards account but just doesn't feel like giving their phone number (or they're in a rush) she would take a coupon from the stack on the side of the register that was already redeemed, and would type in the membership number that is on the back of the coupon, so that 1. The location doesn't fall behind on data capturing and 2. Other people get points for YOUR purchase (not that they care about the second part). If a redeemed coupon wasn't available she would type in her own phone number and get the points. This is a shady practice that the management has been training onto new associates because the Assistant Manager (Mila) told me "When you type in the number from the coupon throw it away, because if you do it more than once, it will show up as FRAUD in the system" so she knows what she's doing and the General Manager is very aware of what is happening. I filed a complaint with HR but they didn't care as long as they get the proper numbers. So avoid going to this location they're shady as hell. If you have to because of convenience make sure your coupon is thrown away before you leave the register, and if you don't give your phone number, check your receipt before leaving the register because it will tell you on the receipt whether or not your transaction has a rewards account on it or not. The location at the collections aren't shady and don't put someone else's rewards account on top of your purchases.

Barry Theodosi

Excellent service and great prices.

Barbara Palermo

This is only a brief customer service review. I made a call this afternoon to ask a question of them. I was unaware of store hours on Sunday. I asked the question and was told she would have to send an associate over the o the section to look. I thanked her. She placed me on hold. After being on hold for 5 minutes, the call was disconnected. I called back and no answer. Apparently they closed at 5 pm (the time my call was disconnected). No, I’m sorry, nothing. Poor customer service. Won’t be shopping there.

Michael W (Mike)

Plenty options, clean, nice staff. Been shopping here for years.