Address: 805 N Wise Dr, Sumter, SC 29153, USA
Phone: +18039385566
Sunday: Closed
Monday: 8AM–5PM
Tuesday: 8AM–5PM
Wednesday: 8AM–5PM
Thursday: 8AM–5PM
Friday: 8AM–4PM
Saturday: Closed
Robin Nabholz
I had an appointment for 9 AM. At 10:30 I called the office but was sent to an answering service who told me someone would be returning my call immediately. At 11:30 I called back and got the same answering service with the same response. No one ever showed up or returned my phone calls. I had taken off work to be home. Unprofessional, unreliable, and I would not recommend.
Jill Beckham
Prompt quality service
Kaz Gwiazdowski
I have been trying to have a piece of glass replaced since the middle of May 2022. It is now July 18, 2022 and it still has not been replaced. I must have called 5 times. Customer service is so bad, that I actually forget about the glass needing to be replaced. Then I get a subtle reminder and call yet again. No response?
Donna Barwick
I highly recommend this company. I had a cracked windshield and called them. They set up a time, arrived on time and finished the job in about 30 minutes. Tyler was very friendly and professional. He also gave me instructions about caring for the windshield for the first couple of days.
Thanks! Your review is awaiting moderation.
For auto glass, we have the best guarantee in the nation upon installing a new windshield. If you choose our Windshield Protection Plan, you’ll have coverage for a full 12 months. Should you get a rock chip in your new windshield, Glass Doctor will repair it at no cost to you. Our Windshield Protection Plan covers all rock chips received in the first 12 months — no limit. Should you receive damage that is not repairable such as a long crack or significant damage in the driver’s view area, we will replace the windshield at no cost to you for the glass material. Depending upon the type of coverage you purchase at the time of original install, you may be responsible for the cost of labor, adhesive, and moldings.
Unfortunately, tempered safety glass, by design, cannot be cut. It is designed to break into small pieces when cut or broken to reduce the risk of significant injuries to the person breaking it. Using safety glass, of which “tempered” is one type, is mandated by state building codes in specific applications like doors, sidelights, showers, etc. Please call Glass Doctor if you want more information on this topic.
Yes! We do replace rollers if needed. Of course, we try to clean the tracks and rollers and adjust first. If that does not work, we will discuss replacing the rollers for you.
Scratch removal in residential glass and light commercial applications is not a commercially viable solution. Basically, it is labor-intensive and not very successful. Furthermore, if the customer is not satisfied with the result, they are understandably not willing to pay for the time and materials invested by the glass company. Scratch removal and scratch buffing systems exist; however, they are typically only practical in warehouses, industrial, and on larger commercial glass projects. Please call our Glass Doctor office if you would like a more detailed explanation.
We specialize in glass replacement. We can, in most cases, remove the glass from the frame and install new glass. Your existing window sash will remain.
Currently we are use urethane that has a 1-hour safe drive-away time from the time the new windshield is set. No need for blue tape or any holds on washing your car. You are fully protected at the 60-minute mark.
Thanks! Your answer is awaiting moderation.
Thanks! Your question is awaiting moderation.