Paul Miller Honda Of West Caldwell

Category: Honda dealer

Address: 1170 Bloomfield Ave, West Caldwell, NJ 07006, USA

Phone: +19737979342

Opening hours

Sunday: Closed

Monday: 9AM–8PM

Tuesday: 9AM–8PM

Wednesday: 9AM–8PM

Thursday: 9AM–8PM

Friday: 9AM–8PM

Saturday: 9AM–6PM

Reviews

Fr3d013

Sep 26, 2022

I recently leased a 2022 Pilot Special Edition on September 17 of 2022. My salesperson was Justin Hinton. He did a great job. Greeted us at the door, provided us beverages of choice, and was quick to provide us a fair deal. I went to the dealer around 9:30am and was driving out by 11:00 am.

Alexandra Landau

Sep 22, 2022

Brought in the car, they told me a whole host of issues with it that would cost over $3,000. I just went with replacing the brakes. They charged double what my regular garage charges for labor ($390 labor charge to change the brake pads and rotors- which is an hour of work). Then when I drive the car off the lot suddenly my locks aren't working. I bring it right back and they said that the lock actuator no longer works, and that it was a coincidence that it just stopped working when I brought in the car, because they didn't touch the car door. Now they want $340 more to replace a single lock actuator. They did say they would offer a 25% discount. I'll let you determine if that's still overpriced. Ended up taking the car to my regular garage, they told me that Paul Miller was trying to get me to replace many parts on both sides of the car when I only needed a single thing replaced on the left side. They definitely want to get as much money out of you as they can.

Amy Emann

Sep 20, 2022

This had to have been one of the smoothest car leasing experiences I’ve ever had. I’ve bought one previous car from here and leased one previous and while those were smooth, this one was seamless. There was no jerking around on numbers and trying to get me to get something else. I told them what I want and the numbers I needed and had papers signed in less than an hour. Once my car arrived in less than 3 weeks, I was called as soon as it came in. He sent me pictures of the car since I had not even seen it yet, which was nice of him to do for me. I was able to pick it up the next morning and they knew I was tight on time so they had everything ready for me. I was in and out in less than 45 minutes with my new car. ROCCO was my salesman and he was awesome! I credit his help and diligence to how smooth this all went!! It was almost too good to be true how awesome this experience was.Highly recommend Paul Miller and highly recommend Rocco. If Rocco isn’t available ask for Justin, he is great too.

MOOSE

Sep 8, 2022

Very nice place the service writers are very respectful n helpful

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Questions & Answers

How much do you get charged Documents fee?

Floriana Gressianu | Sep 30, 2018
David Cepeda | Sep 30, 2018

Depends on the car and valuation.

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The DMV clerk at this location lets customers’ temporary plates expire without even contacting them to warn them of any delays. You have to remember to follow up yourself, they don’t reach out. Is this typical?

KC | Sep 30, 2019
V P | Sep 30, 2019

Worse service. I got my VIN number incorrect in all documents and called me next day to come right away. Now I am calling for last 3 week for GAP refund and no one is answering my call in finance department.

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Do you guys make copys for car keys? And roughly how much?

ProRoller 420 | Sep 30, 2018
Sankar Narayanan | Sep 30, 2018

I think they said $100 not sure

How much do you charge for oil change?

wagdi banoub | Sep 30, 2019
Paul Miller Honda Of West Caldwell | Sep 29, 2021

Conventional is $29.95 and Synthetic is $49.95 plus tax.

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How was repair service?

Vicky Andrade | Sep 30, 2019
Boris Pokidaylo | Sep 30, 2019

Regular service was done perfectly,

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Can you check my car for open recalls?

Jess Ann DeBenedetto | Sep 29, 2021
Paul Miller Honda Of West Caldwell | Sep 29, 2021

Yes, we just need your vehicles VIN

Do you have a Collision Center?

Jess Ann DeBenedetto | Sep 29, 2021
Paul Miller Honda Of West Caldwell | Sep 29, 2021

Yes we do, but it is located at 2075 Hamburg Tpke in Wayne NJ 07470 and they are open 8am to 5pm Monday – Friday.

Can I purchase a new car remotely?

Jess Ann DeBenedetto | Sep 29, 2021
Paul Miller Honda Of West Caldwell | Sep 29, 2021

Yes we can do most of the paperwork via email and online. We can also e-contract you and deliver the vehicle to your home or office.

Can you pick up my car from my home to have it serviced and return it to me?

Jess Ann DeBenedetto | Sep 29, 2021
Paul Miller Honda Of West Caldwell | Sep 29, 2021

Yes if you are within a 10 mile radius of the dealership, we can pickup your car and return it to you. We ask that you give us an hour window to do so.

Do I have to have an appointment to return my leased vehicle?

Jess Ann DeBenedetto | Sep 29, 2021
Paul Miller Honda Of West Caldwell | Sep 29, 2021

No, you can return your lease Monday – Friday from 9am to 5pm. Bring both sets of keys and the owner’s manual.

Can I just sell you my car?

Jess Ann DeBenedetto | Sep 29, 2021
Paul Miller Honda Of West Caldwell | Sep 29, 2021

Yes you can get an instant cash offer on our website by simply filling out a few details. It only takes a few minutes. OR feel free to visit us in person and get an appraisal on the vehicle you just wish to sell.

Do I need an appointment for an oil change or do you take walk ins?

Jess Ann DeBenedetto | Sep 29, 2021
Paul Miller Honda Of West Caldwell | Sep 29, 2021

We do recommend appointments so we can schedule the technician’s day, but you can walk in if you are in the area.

Can I wait for my car to be serviced and what precautions are being taken?

Jess Ann DeBenedetto | Sep 29, 2021
Paul Miller Honda Of West Caldwell | Sep 29, 2021

You can wait while your vehicle is serviced. We have distant seating in our customer lounge and also outdoor seating. It is necessary to wear and mask, the waiting areas are sanitized and your vehicle is sanitized prior to your service and after.

Do I have to make an appointment to come into sales?

Jess Ann DeBenedetto | Sep 29, 2021
Paul Miller Honda Of West Caldwell | Sep 29, 2021

We ask for an appointment in order to keep the showroom traffic minimal and follow social distancing protocol.

Do you offer rental vehicles?

Jess Ann DeBenedetto | Sep 29, 2021
Paul Miller Honda Of West Caldwell | Sep 29, 2021

No, we do not rent out our cars. We do offer loaners for our service customers during appointments.

What is the Paul Miller Certification?

Jess Ann DeBenedetto | Sep 29, 2021
Paul Miller Honda Of West Caldwell | Sep 29, 2021

Under the Paul Miller Certification, you get a 6 month/6000 Power Train Warranty, key fob replacement, cosmetic wheel repair per 12 month term, Free Carfax report, 125 point inspection, and a 5day/300 miles vehicle exchange.

What is the warranty on a Honda Certified pre-owned vehicle?

Jess Ann DeBenedetto | Sep 29, 2021
Paul Miller Honda Of West Caldwell | Sep 29, 2021

12yr/12000 Comprehensive and 7yr/100,000 Power Train from date of 1st service.

How much is an oil change?

Jess Ann DeBenedetto | Sep 29, 2021
Paul Miller Honda Of West Caldwell | Sep 29, 2021

Conventional is $29.95 and Synthetic is $49.95 plus tax.

What are your fees (used vehicle)?

Jess Ann DeBenedetto | Sep 29, 2021
Paul Miller Honda Of West Caldwell | Sep 29, 2021

Doc Fee $499.00, Security Etch $299.00 and $1295.00 POM is Peace of Mind. It is one year of ResistAll Basic Protection which is a barrier that protects the vehicle from the elements inside and out. There is also your DMV charge for plates and state sales tax.

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How can I get coupons

Wagih Gabriel | Sep 29, 2020
Paul Miller Honda Of West Caldwell | Sep 29, 2021

You can visit our website under the Specials tab.

What is the general manger's name

Sally Santiago | Sep 30, 2019
Paul Miller Honda Of West Caldwell | Sep 29, 2021

Dave Aspinall is our General Manager.

Does the dealer provide any dealer warranty for things like the check engine light coming on within 30 days of purchasing a vehicle?

La Vita é Bella | Sep 30, 2018
Robert | Sep 30, 2018

Used cars have a 30 day warranty or return. A certified used car has same warranty of a new car for the period of what is left of the original warranty.

can i buy an extended warranty

Bob Larosa | Sep 30, 2018
Paul Miller Honda Of West Caldwell | Sep 29, 2021

Yes, please give us a call so we can go over your options. There are a number of different levels of coverage.

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