United States Postal Service

emmalie Handley

This post office doesn’t have a self check out package station so you can’t send stuff outside of business hours unless you’ve already purchased and printer the sticker. Inconvenient for people who work 9-5 jobs

Endya Kershaw

I had a package that was marked as delivered on August 18th but is no where to be found. It seems as though other residents from Brookline like myself have also had issues with this particular usps losing packages. Now I have to either wait another 2 weeks to receive my stuff that I needed this week, or fight tooth and nail just to get my money back. Thanks a lot USPS.

Dae'von Smith

I had a Terrible Experience with the Post Office Clerk that I worked with. I visited the Post Office to do some returns and to refuse delivery of a package that was shipped to me. I told the postal clerk specifically that I did not want to sign for the package because I wanted to refuse it to have returned to the sender. The Clerk then Argued with me going back and forth. Stating that I know you want it returned to the sender but you have to sign for it. I explained to her that it did not make sense for me to have to sign for something that I wanted to refuse. 2 hours later I checked the Tracking # it showed the package was Picked Up by me but I did not have the package, I left it at the Post Office to be returned to the sender. This cause me a Huge Issue because I need it return to the sender so I can get a refund. This was a Huge Problem so I had to take off work to go back to the Post Office for assistance with this package, again. Keep in mind I had originally visited this branch and requested to have the package returned on 08/04/2022 but it wasn’t returned. I called Customer Service and Opened a Case to have it returned but it was still sitting at the Post Office. When I arrived at the Office for the second time on 08/13/2022 there was no one at the front to assist customers. Me and other customers were waiting for like 10 minutes stating “Hello is anyone there?” The same clerk I had the issue with Shameka came out with a very Bad Attitude. She did not Apologize or Show Any Empathy for having multiple customers waiting 10 minutes with no one at front to assist. She simply stated with an Attitude “What do you need?” I explained that we’ve been waiting 10 minutes with no one in front and she has an Attitude with me. She argued with me was Very Rude, Disrespectful, and Very Professional. This type of Behavior is Unacceptable for someone working in Customer Service. I had to speak to a Supervisor to correct the mistake that she made because I was not suppose to sign for the package to refuse delivery like I told her. She was suppose to just use the scanner to scan and have it returned. This has cause me a lot of Stress, cause me to Take Time off work, and the Clerk humiliated me by Arguing with me in front of Multiple Customers from a Mistake she Made and all the issues she has caused me. Her Behavior was Unacceptable and No Customer should have to go through the Rude Behavior, Bad Attitude, and Unprofessionalism that I have face Multiple Times at this Post Office from 2 different clerks.

Stephanie S

Attendants inside are always very kind when I drop off packages for my business.