Burnsville Trailer Hitch

Robert Bogott

Asked for installation bolts for a hitch I owned. They offered them for $18 then a second employee said it would be $50. Bought them after giving them the hitch part number and the vehicle model. They were the wrong size. The paperwork they provided with the bolts stated the correct size. Forced to go back and return them. Not helpful. Avoid this shop.

Aaron Bogott

My dad was in today to ask you guys to attach a hitch since I didn't have the bolts for my hitch. Initially the guy at the desk said it would cost about $20 for the set of bolts. Then a different guy behind counter said it would take them time to figure out which bolts were need, so they would charge $50 instead of the originally quoted $20. They also want to install MY hitch for $295, something that will take less than 20 minutes with no expertise and simple tightening of bolts. Some places pride themselves on serving the customer, Burnsville Trailer Hitch simply serves up the customer to pad their own wallets. It's all about the money, customers are just the source.

Steve Crowley

After getting stood up by uhaul twice I thought I’d have better luck going with the local shop, despite it being more than twice as expensive. Unfortunately my experience here was worse. I showed up when I was told to (during their business hours) and no one was there. When I politely asked for my $200 deposit back the guy on the phone became angry and hung up on me multiple times. Ultimately they left me hanging and then kept my money. It looks like other reviewers here have had similar experiences. I don’t make a habit of leaving poor reviews, especially for a local business, but in this instance I encourage you to heed these warnings.

Elisabeth-Monique Tossa

Fast, efficient, and friendly! Burnsville Trailer and Hitch was able to accommodate my request on very short notice. Thanks to them, I was able to move into my new apartment on time!