Hertz Car Rental - Hickory - Us Highway 70 South East HLE

Spencer Sigmon

Slow, not enough employees

M Gil

Had an accident and my insurance arranged this rental. At the last minute I didn't expect top choices, but that Elantra was it...agent didn't even give me a chance to pay above the rate..just said thats all he had....and I needed to leave a Deposit for this horrible car. I was disappointed but needed that vehicle to get to work. I purchased another car unexpectedly so I returned to the Hickory location with half a tank, to find a line of people and 1 staff person.... washing, answering phones, dealing with customers...it was chaos....I had to go so the staff member took the keys and bless him said he would do the completion...Stupid charges kept showing up repeatedly on my card..as well as a $77 gas charge...for half a tank.. Not a great experience...won't recommend. The stars I gave were for the excellent customer service I received at the 24/7 phone number who helped fix the mess up otherwise it would've been less

Laurel Boylan

David, the manager at this location, is wonderful! I ran into some problems with my rental and he bent over backwards to rectify the situation. I had great customer service as I picked up the car and when I returned it. I will be back!!!

Barbara Brookshire

They only allow rental on the same day with a major credit card. Don't rent for a same day with a debit. Don't waste your time. There isn't any of this info on the website..